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Standard User BarKeep
(member) Wed 28-Sep-11 17:23:02
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What Next


[link to this post]
 
I need some help to resolve a MAC issue, rather than write a long post I have provided a link MAC for Sky to the relevant info. (Click on thumbnail to enlarge)

BarKeep

Sync: 1022 / 14828 kbps, Attn: 30dB, NM: 6dB
D-Link604T>Netgear834v2>Draytek2800>Netgear834PN>2Wire2700HGV>Billion7800N
Virgin>Eclipse>ACE>UKFSN>ADSL24>AAISP>Vivaciti Surfwise
Administrator MrSaffron
(staff) Wed 28-Sep-11 19:32:52
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Re: What Next


[re: BarKeep] [link to this post]
 
If you have ordered Sky line rental and broadband since September 1st then it will be implemented using full LLU and there is no need for MAC.

Ideally you contact the losing provider for your MAC, BEFORE placing any order with the new provider.

I guess Sky has not updated its systems.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MadMan
(knowledge is power) Wed 28-Sep-11 20:36:46
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Re: What Next


[re: BarKeep] [link to this post]
 
You request a MAC from your current ISP (it takes a few days to be issued).

You then WAIT for the MAC to arrive.

When you have the MAC, then you sign up with a new ISP.

You went about it wrong, and it's to late now to get a MAC.

plusnet


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Standard User soapysoutar
(learned) Wed 28-Sep-11 22:04:33
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Re: What Next


[re: MadMan] [link to this post]
 
I just moved from ADSL24 to Sky, and I did not need to get a MAC at all. I made the order on 6th September, and the switch was made on 20th. I had no contact with ADSL24, only Sky.

When I was placing the order, I was initially told I would need a MAC, but when the Sky agent re-checked, he said none was in fact required.
Standard User Oliver341
(knowledge is power) Wed 28-Sep-11 22:27:47
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Re: What Next


[re: MadMan] [link to this post]
 
In reply to a post by MadMan:
You went about it wrong, and it's to late now to get a MAC.

But that's ok, because BarKeep doesn't need one.

Oliver.
Standard User BarKeep
(member) Wed 28-Sep-11 23:09:05
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Re: What Next


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
In reply to a post by MadMan:
You went about it wrong, and it's to late now to get a MAC.

But that's ok, because BarKeep doesn't need one.


Unfortunately Sky think I do.

BarKeep

Sync: 1022 / 16099 kbps, Attn: 30dB, NM: 6dB
D-Link604T>Netgear834v2>Draytek2800>Netgear834PN>2Wire2700HGV>Billion7800N
Virgin>Eclipse>ACE>UKFSN>ADSL24>AAISP>Vivaciti Surfwise
Standard User Oliver341
(knowledge is power) Wed 28-Sep-11 23:28:37
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Re: What Next


[re: BarKeep] [link to this post]
 
In reply to a post by BarKeep:
Unfortunately Sky think I do.

Imagine their surprise when they find out you don't. smile

Oliver.
Standard User MadMan
(knowledge is power) Wed 28-Sep-11 23:47:06
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Re: What Next


[re: Oliver341] [link to this post]
 
I know he doesn't need one.

He was moaning that he couldn't get one.

plusnet
Standard User BarKeep
(member) Thu 29-Sep-11 11:29:52
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Re: What Next


[re: MadMan] [link to this post]
 
In reply to a post by MadMan:
I know he doesn't need one.

He was moaning that he couldn't get one.


No, I wasn't moaning about anything. I asked for help from you guy's to resolve an issue where Sky insist I need a MAC and my ISP can't provide one. Its now clear that I should have got the MAC first and it will cost me £28 + VAT cease charge. All I want is Sky talk and broadband to both work on 10-09-2011.

BarKeep

Sync: 1022 / 16099 kbps, Attn: 30dB, NM: 6dB
D-Link604T>Netgear834v2>Draytek2800>Netgear834PN>2Wire2700HGV>Billion7800N
Virgin>Eclipse>ACE>UKFSN>ADSL24>AAISP>Vivaciti Surfwise
Standard User Oliver341
(knowledge is power) Thu 29-Sep-11 11:46:20
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Re: What Next


[re: BarKeep] [link to this post]
 
In reply to a post by BarKeep:
Its now clear that I should have got the MAC first and it will cost me £28 + VAT cease charge.

I'm not convinced that a MAC would have made any difference to the charge. The charge I presume is due to the BT Wholesale phone line ceasing, as a result of the move to the Sky LLU phone line.

Oliver.
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