Has sky warned you about any costs for the visit, e.g. if the engineer finds out that it is something in your home that is the issue?
The difference in two lines to the same property is not unusual, as the routing is often different heading back to the exchange. Posting the full stats for both lines may reveal some more info too.
NOTE: As ADSL2+ runs at frequencies well outside the human hearing range you invariably will hear no difference between two lines.
They haven't rung me back yet its anything up to 2PM but i know usually if something on you end is causing it they can charge you theyll do all the warnings in that call its to read me the data protection and rules of the visit if you get me.
Basically the errors are appearing in the test socket with just the router/phone and a filter as well as when the faceplate and TV extension are plugged in so i cant see anything ive got causing them seen as there still there when nothings plugged in sept router/phone.
here's the stats for both lines
ADSL Mode ADSL2+
ADSL Type Annex A
Downstream Rate 12485 kb/s
Upstream Rate 1020 kb/s
Downstream SNR 6 dB
Upstream SNR 8.5 dB
Downstream Attenuation 40 dB
Upstream Attenuation 21.6 dB
ADSL Mode ADSL2+
Super Frames 877274 877274
RS Correctable Errors 27751 0
RS Uncorrectable Errors 0 0
HEC Errors 0 0
Total Cells 1557 16144
Data Cells 0 0
Bit Errors 0 0
System Up Time: 61:19:52
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 3100 3234 0 251492 1504178 13:13:59
LAN Up 1051568 489185 0 1495661507 34242466 61:19:52
WLAN Up 152476 83306 0 114110826 9133543 61:19:33
ADSL Link Downstream Upstream
Connection Speed 9565 kbps 798 kbps
Line Attenuation 37.5 dB 20.3 dB
Noise Margin 8.7 dB 8.0 dB
sorry the sky stats look confusing the sky router is horrible to copy and past from on the stats page ive also noticed since sky started monitoring the SNR has gone from 6 to 8
On the phone with sky now they contacted me there very contradicting in the email there telling me i need an engineer on the phone there basicly ignoring the email running all the tests they did befor and saying if they send an engineer ill defo be charged unless they do all these tests again so what was the point in the email exactly lol
Sky + TalkTalk
2004: Blueyonder 256k/512k => 2006: Blueyonder 2Meg => 2009 Virgin Media 10Meg => 2009/10 Virgin Media 50Meg => 21/04/2011 sky Unlimited 9732kbps/ 796kbps (still active) => 30/9/11 Virgin Media 100Meg => 17/11/11 Talktalk 11105kbps/1020kbps
PSN: ACPSD775 add me if you like
Edited by acpsd775 (Fri 23-Dec-11 13:22:06)