login to the router and get the statistics, something like these below.
ADSL Link Downstream Upstream
Connection Speed 17983 kbps 970 kbps
Line Attenuation 15.5 dB 8.4 dB
Noise Margin 9.2 dB 8.0 dB
Don't unplug the router for the next 10 days. Sky connections start slow and gradually increase in speed.
Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Fibre due June 2012!