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Standard User browney
(newbie) Tue 24-Apr-12 23:04:19
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Moved to Sky now slower sync


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Hi,

I moved to Sky from Virgin Media National service where I was receiving 18Mb.

Now with Sky after my 10day training period my line is now set to 12.3Mb

I've contacted Sky email and they have said that my speed is within their estimated guess on the POS which is fair enough but 6Mb short??

Router Stats

Edited by browney (Tue 24-Apr-12 23:05:10)

Standard User Kiggs
(fountain of knowledge) Wed 25-Apr-12 00:10:59
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Re: Moved to Sky now slower sync


[re: browney] [link to this post]
 
Give them a call and ask them to either increase your profile or be put on the gaming profile, that should increase the speed relative to your SNR margin.
Standard User tomxlisa
(learned) Wed 25-Apr-12 00:12:21
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Re: Moved to Sky now slower sync


[re: browney] [link to this post]
 
I was getting just over 19Mb with sky and for some reason it dropped to 4Mb, called them up and they didn't really help much, they got it back to 16Mb but that isn't what i had before, cause of the lack of technical support i am in the process of moving now to plusnet, maybe you won't get as high as virgin cause sky have a 7db snr target, but i wouldn't of thought it would be that much lower.


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Standard User tomxlisa
(learned) Wed 25-Apr-12 00:13:50
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Re: Moved to Sky now slower sync


[re: Kiggs] [link to this post]
 
Maybe that is what i should try, to be asked to be put on the gaming profile, do you think that would help in my situation?.
Standard User Oliver341
(knowledge is power) Wed 25-Apr-12 00:14:15
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Re: Moved to Sky now slower sync


[re: tomxlisa] [link to this post]
 
In reply to a post by tomxlisa:
maybe you won't get as high as virgin cause sky have a 7db snr target, but i wouldn't of thought it would be that much lower.

The 13.8 dB margin isn't helping.

Oliver.
Standard User Oliver341
(knowledge is power) Wed 25-Apr-12 00:15:18
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Re: Moved to Sky now slower sync


[re: tomxlisa] [link to this post]
 
In reply to a post by tomxlisa:
Maybe that is what i should try, to be asked to be put on the gaming profile, do you think that would help in my situation?.

Yes, because your synch is capped far too low. Sky's DLM often does that.

Oliver.
Standard User tomxlisa
(learned) Wed 25-Apr-12 00:22:40
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Re: Moved to Sky now slower sync


[re: Oliver341] [link to this post]
 
When i called them they said the speed there end was at 20Mb, so i should be getting that but am not, but i have had it before when i called technical support and some guy got it over 19Mb for me, he seemed like he knew what he was doing and sounded quite clever, but everyone else i seem to talk too don't really help much and say i cant get over what i have, even though i have had better.
Standard User Oliver341
(knowledge is power) Wed 25-Apr-12 00:30:13
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Re: Moved to Sky now slower sync


[re: tomxlisa] [link to this post]
 
I suppose the advice is "keep trying".

Oliver.
Standard User tomxlisa
(learned) Wed 25-Apr-12 00:32:11
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Re: Moved to Sky now slower sync


[re: Oliver341] [link to this post]
 
Have called them up loads of times, quite bored of it now, so i've put in a transfer to a different isp, i might try them once more though and ask for this gaming profile, that might help.
Standard User browney
(newbie) Wed 25-Apr-12 23:03:13
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Re: Moved to Sky now slower sync


[re: browney] [link to this post]
 
I got an e-mail back of someone else who has set my line to 18Mb
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