I've just moved from another ISP to sky Unlimited.
The broadband was activated today at around 13:00pm, and initially synced at 4Mb/s down and 0.5Mb/s up. The connection was running pretty well hitting about 3.8Mb/s on speedtest.net with around 45ms.
However, as I synced perfectly at 10.1Mb/s down and 1Mb/s up on my previous ISP I wanted to just check how long it would take before my profile would be set to around the 10Mb/s mark, with sky.
I called Sky and asked them about this and they also asked if I gamed on my broadband, I said yes and the assistant said that he could place me on the 10Mb/s gaming profile. So I agreed. My sync was now at 10Mb/s on the router though my upload was still slower than my past ISP at only 796Kb/s.
Running another speed test I got al right results: [Link]
However, about 3 hours ago, 8pm, I am trying to play League of Legends and I notice my latency in game is +400ms. I double check I don't have any other programs using bandwidth. I don't. I also restart my PC and the router and unplug my sky+HD box from the router as well.
After all this no luck, speedtest.net is giving me shocking results: [Link] - I'm located in Canterbury
Is this congestion, thinking about the time?
Also the Canterbury exchange was supposedly fixed at the end of April after suffering intermittent connection problems including slow browsing and high latency. But I don't know if 300ms is fixed?
Browsing is possible, small sites load and larger ones take a while. But that's about it.
I have also just phoned Sky support, [shocking] is all I have to say. According to the assistant and based solely on my sync which is still 10Mb/s my line is absolutely perfect. Even after explaining everything, doing all the tests, three different monitors including TBB's own latency monitor. Even CMD > ping google.co.uk is over 200ms!
According to the Sky assistant if your sync is at their recommended rate (over 9Mb/s) as it was my line has no problems. He refused to acknowledge that possibly the latency was a fault on sky's end and said all tests I had made (speedtest.net, TBB, even CMD) were 3rd party and meaningless and could not be trusted.
I will also add that I tested with 3 different PCs connected to the sky router only 1 at a time. SO ITS NOT THE PCs!
Pinging www-cctld.l.google.com [184.108.40.206] with 32 bytes of data:
Reply from 220.127.116.11: bytes=32 time=205ms TTL=49
Reply from 18.104.22.168: bytes=32 time=237ms TTL=49
Reply from 22.214.171.124: bytes=32 time=214ms TTL=49
Reply from 126.96.36.199: bytes=32 time=251ms TTL=49
Ping statistics for 188.8.131.52:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 205ms, Maximum = 251ms, Average = 226ms
Tracert is looking very odd as well:
Tracing route to www-cctld.l.google.com [184.108.40.206]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 199 ms 244 ms 210 ms wi-in-f94.1e100.net [220.127.116.11]
Anyone else having problems, I hope this resolves itself. But if this starts again tomorrow night then I am certain its congestion.