Well after over 3 months of constant phone calls, raised cs tickets, 2 x BT engineer visits and a replacement router (plus the added expense of 2 x half days off work and buying a new telephone) my patience has worn out and I have cancelled my services, without any trouble I hasten to add. My experience of Sky Broadband and Talk has been dreadful, but let me say that I am not one to complain, or to slate something unless I have personally had a less than desirable experience.
Broadband disconnecting eveytime somebody calls the phone, broadband disconnecting as soon as I start to download something, the phone sounding like a thunder storm, enough is enough!
Nobody at Sky seems to be able to communicate with each other, the amount of raised tickets that got cancelled by somebody else, only for me to have to phone again. The amount of false promises I was given that I would be phoned on such a day that never ever materialized. The promises that it would be fixed by such and such a date, again more broken promises.
I have had enough past experience of BT to know full well that the whole blame does not lay at Sky's feet, but do Sky really want to get a bad rep because of BT's obviously poor infrastructure? I vowed 10 years ago never to go back to any service that involved BT in any step of the way, I should have stuck to my guns. From now on I will NEVER touch anything that involves BT!
So back to Virgin Media it is, and hopefully another 10 years of trouble free service. As the saying goes, 'the grass is not always greener'
Edited by Slinger (Tue 24-Jul-12 11:36:47)
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Slinger
