Based on my previous experiences with 3 out of the big 5 from above (Virgin Media, TalkTalk and Orange) I had cold feet while waiting for activation of my Sky Broadband. Basically, my dealings have been with TalkTalk which didn’t work at all during peak times (this was when ‘free broadband’ was launched), Virgin Media who provided a neutral experience and Orange Mobile who were an absolute disaster (dreadful customer service).
However, contrary to my expectations everything with Sky has gone according to plan. They started off my connection at around 4 Meg on the first day then increased it gradually, resulting in a very reasonable speed for my line at the end of DLM. It’s also completely consistent; we’re getting pretty much the same speed all day whereas with Plusnet it went from 6.5 Meg to 1-3 Meg during peak periods. Apart from speed adjustments in the morning when going through DLM, the connection hasn’t dropped once.
I am amazed that they manage to provide this level and quality of service while still remaining pretty much the cheapest unlimited ISP. This brings me onto my next subject; downloading from P2P file-sharing services during a busy time of day, which occurs at full speed (not subject to any traffic shaping/management).
Finally and best of all it’s truly unlimited, only subject to AUP which I believe means if you damage the network, you’ll be cut off but otherwise you’re free to go wild.
So in my experience, Sky Broadband is a five star service and I’d recommend it to all.
Sky Broadband Unlimited