I joined sky unlimited about 2 weeks ago and after 10 days i had what seemed like a stable 14mb down and 1mb up sync but my pings seemed a bit high which is when i emailed sky and got them to put me on the gaming profile.
This dropped my connection to 10mb down and 765kbs up sync. My pings seemed to get slightly better.
I believed that my sync speed could reach 16-18mb though and emailed again with my line stats to see if anything could be done and they emailed back;
have checked your account and see that the maximum speed which can be configured on your line is 14.3mbps. I would like to inform you that since your profile was changed to gaming profile the ping rate will increase but the speed has got reduced. Hence, I have changed your profile to the normal profile and have re-configured the line speed, as of now you will receive 13.2 mbps
Since this email i have had a lot of disconnections every 10-15 minutes, here is my line stats currently,
ADSL Link Downstream Upstream
Connection Speed 13468 kbps 765 kbps
Line Attenuation 27.0 dB 13.6 dB
Noise Margin 7.2 dB 12.4 dB
My line attenuation goes down to 25 some times and up to 35 when looking after the random disconnections im having.
Can any one shed any light on whats happening ?
Thanks in advance,