This is frustrating.
I'm with BT and O2 Broadband (legacy package) but was tempted by Sky's deal so I switched online. Provided MAC code etc and activation day for the line is tomorrow.
Just received a txt saying that my broadband order has failed. When I phoned them now they said that I have to have the line active first, then the next day I have to phone up to order the broadband. The CS operative said something about there being lack of capacity at my exchange (Leamington Spa) - maybe this also explains why their fibre checker shows nothing for my address, despite me being able to get BT Infinity for over a year now and the big green box is right outside my flat (2 of the flats in my block have it)
I thought the whole point was to switch the same day - certainly that's what's happened when I switched 2 or 3 times in the past. All nice and seamless.
Anyone come across this before? I tried to switch to Sky a couple of years ago and had exactly the same issue so cancelled the whole order.