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Standard User jchamier
(knowledge is power) Tue 04-Sep-12 13:48:32
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Sky are incompetent


[link to this post]
 
Sky took my order on 16th August for Unliimited Fibre Pro service and the Sky Talk phoneline. They sent me paperwork and text messages saying it would all occur today 4th September.

Today I've had no Openreach engineer and when I ring up to check the Sky agent goes away to check and finds out that Openreach had cancelled the order saying "no cabinet capacity" within a few hours of my order being placed.

The ordering system had failed to update from this information and had not been able to notify me, as the customer - and the order had progressed through the ordering system although Openreach hadn't accepted the order. Sky can't cancel on their odering system today, but will cancel as soon as possible, and will let me know tomorrow.

I just spoke to BT regarding my voice line and they've confirmed no order has been placed to move, as the order was rejected from Sky it hasn't affected my voice line.

And today I get an advertisement in the post offering BT Infinity is now available in my road.

Great :-/

(edit - typos)

James be* pro (16.8/1.2) - Ordered Sky Fibre Pro 45.6/6.5 - 4th sept
13 years of broadband - ntl:cablemodem/BTbusiness/metronet/bulldog/BE/Sky
BQM

Edited by jchamier (Tue 04-Sep-12 13:48:56)

Standard User BatBoy
(legend) Tue 04-Sep-12 13:52:19
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Re: Sky are incompetent


[re: jchamier] [link to this post]
 
Maybe you should have gone with Infinity?


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Standard User jchamier
(knowledge is power) Tue 04-Sep-12 14:14:23
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Re: Sky are incompetent


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Maybe you should have gone with Infinity?


Just ordered it !!

James be* pro (16.8/1.2) - Sky sold me unavailable fibre - will be no ISP on 16th Sept
13 years of broadband - ntl:cablemodem/BTbusiness/metronet/bulldog/BE/<nothing> ?
BQM


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Standard User BatBoy
(legend) Tue 04-Sep-12 14:21:39
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Re: Sky are incompetent


[re: jchamier] [link to this post]
 
It's odd that Sky have no capacity, perhaps BT reserved them all?


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Standard User jchamier
(knowledge is power) Tue 04-Sep-12 14:22:59
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Re: Sky are incompetent


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
It's odd that Sky have no capacity, perhaps BT reserved them all?


You'd have thought Ofcom wouldn't be happy about that - the only guess she had was that they get only a few ports in each cabinet. Surprising since cab was new and went live 16th Aug.

James be* pro (16.8/1.2) - Sky lied - BE disconnect 16th - BT infinity 19th
13 years of broadband - ntl:cablemodem/BTbusiness/metronet/bulldog/BE/BT infinity
BQM
Standard User BatBoy
(legend) Tue 04-Sep-12 14:24:07
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Re: Sky are incompetent


[re: jchamier] [link to this post]
 
No doubt you'll be tracking your Infinity order like a hawk.


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Standard User RobertoS
(sensei) Tue 04-Sep-12 14:34:50
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Re: Sky are incompetent


[re: jchamier] [link to this post]
 
That's just sick, after all your waiting and anticipation frown.

I expect new capacity has been added since then. Which may have triggered the BT adverts.

My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Administrator MrSaffron
(staff) Tue 04-Sep-12 15:35:35
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Re: Sky are incompetent


[re: RobertoS] [link to this post]
 
And what Sky should have done is just re-submit order.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User NilSatisOptimum
(committed) Tue 04-Sep-12 16:33:48
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Re: Sky are incompetent


[re: jchamier] [link to this post]
 
Openreach "no cabinet capacity" = Due to weather and holidays we are struggling to cope.

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
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Standard User jchamier
(knowledge is power) Tue 04-Sep-12 18:45:51
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Re: Sky are incompetent


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
That's just sick, after all your waiting and anticipation frown.
I expect new capacity has been added since then. Which may have triggered the BT adverts.


Very annoying and I'd be VERY surprised the cab is out of ports given the amount of WiFi around here with "VirginMedia_????" SSIDs. The majority of people are on VM.

Also its the only cab in the area that wasn't live until recently :-/ Bring on BT Infinity and the 18month contract wink

James be* pro (16.8/1.2) - Sky lied - BE disconnect 16th - BT infinity 19th
13 years of broadband - ntl:cablemodem/BTbusiness/metronet/bulldog/BE/BT infinity
BQM
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