Today I've had no Openreach engineer and when I ring up to check the Sky agent goes away to check and finds out that Openreach had cancelled the order saying "no cabinet capacity" within a few hours of my order being placed.
The ordering system had failed to update from this information and had not been able to notify me, as the customer - and the order had progressed through the ordering system although Openreach hadn't accepted the order. Sky can't cancel on their odering system today, but will cancel as soon as possible, and will let me know tomorrow.
I just spoke to BT regarding my voice line and they've confirmed no order has been placed to move, as the order was rejected from Sky it hasn't affected my voice line.
And today I get an advertisement in the post offering BT Infinity is now available in my road.
(edit - typos)
13 years of broadband - ntl:cablemodem/BTbusiness/metronet/bulldog/BE/Sky
Edited by jchamier (Tue 04-Sep-12 13:48:56)