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Standard User MikeL
(member) Fri 19-Oct-12 14:15:12
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Rain..


[link to this post]
 
When it rains my connection always goes down, when it first starts. It will usually reconnect whilst its still raining though. Does anyone else have this and is it normal? I'm very far away from the exchange (57db att)
Standard User pcoventry76
(knowledge is power) Fri 19-Oct-12 14:24:13
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Re: Rain..


[re: MikeL] [link to this post]
 
No not normal. Likely there is water getting into the contacts on top of the poles - report it as an intermittent fault and mention that . It's down to OR to fix if that's what it is. Or if your lines are underground water is getting in somewhere.

Unless theres water pouring out your master socket then the onus is on them. I worked for years doing faults. It might have changed but that's what I would do

Edited by pcoventry76 (Fri 19-Oct-12 14:24:48)

Standard User leeandchantal
(newbie) Fri 19-Oct-12 16:31:06
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Re: Rain..


[re: pcoventry76] [link to this post]
 
I get really bad connection problems, when it rains heavy. It can be a nightmare


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Standard User Bob_s2
(committed) Fri 19-Oct-12 16:34:46
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Re: Rain..


[re: MikeL] [link to this post]
 
If you are a very long way from the exchange it may be something you have to put up with. If it rains some moisture will get into the lines
Standard User FRS_Plunderer
(fountain of knowledge) Fri 19-Oct-12 17:17:51
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Re: Rain..


[re: Bob_s2] [link to this post]
 
In reply to a post by Bob_s2:
If you are a very long way from the exchange it may be something you have to put up with. If it rains some moisture will get into the lines


Not really unless there is a fault somewhere caused by bad insulation. Its certainly not something I'd expect someone to have to put up with.

The OP does however need to check that none of the cabling/lineplant inside his own property is getting damp during the rain though as could easily be an issue within his own home.

My Broadband Speed Test
Standard User iand
(fountain of knowledge) Fri 19-Oct-12 17:57:44
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Re: Rain..


[re: MikeL] [link to this post]
 
If your line is crackling when this happens, report that as a fault. If not then report it as you have just mentioned to your ISP.

IanD
Standard User flippery
(member) Fri 19-Oct-12 19:04:56
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Re: Rain..


[re: leeandchantal] [link to this post]
 
Report it as phone fault. Do not mention broadband
Standard User pcoventry76
(knowledge is power) Sat 20-Oct-12 21:01:55
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Re: Rain..


[re: flippery] [link to this post]
 
In reply to a post by flippery:
Report it as phone fault. Do not mention broadband


Is correct - as it is a phone line problem and will be external
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