Usually goes smoothly. I have moved a line from AOL to Sky, and a line from BT to sky and then to Sky fibre optic. No issues during any of these.
Also had the services moved when I moved household. Again fine.
Sky LLU has so much capacity / backhaul. Sky ADSL customers share backhaul with Sky fibre customers at each local exchange. I have Sky fibre 80Mbps and I get full speeds even at 6 - 9pm. If I can pull 80Mbps... It just shows how easily Sky can handle a 20Mbps connection via standard broadband.
It's the best provider I've ever had by a long shot. There is no traffic management, no throttling, no usage allowances, no fair usage policy, torrents go full speeds 24/7, no peak time slow downs. It just doesn't get much better than Sky right now in my honest opinion.
Customer services can take a good 5 - 30 minutes to get things resolved. On a plus side it's always someone who's English, Irish, Scottish or Welsh. Never foreign. No script monkeys. I've joked about my fav bevvies and other things to the call centre people.
Also if you go via cancellations they have some pretty sweet deals. I've been with Sky for a long time now and I have my line rental discounted to £1 a month for 12 months and due to some issues I had (which were resolved well) I also got half price TV for 6 months.
When my TV box packed up a few years ago they charged me £46 for the box but discounted my package to save me over £200 within 12 months to offset the cost.
Overall great. There are some bad eggs in the company but it would take something serious to make me switch.
What I love about Sky is that in any area where congestion becomes an issue, or there becomes a slowdown, Sky always install more backhaul and get things back to 100% 24/7. Other ISPs just leave the network to slowdown at peak hours. As soon as the sky network slows during peak hours, they sort it by upgrading the exchange's capacity.
Edited by ukhardy07 (Thu 25-Oct-12 04:18:00)