My neighbour recently switched from O2 broadband to Sky to take advantage of a package deal. Whilst with O2 his speeds were about 4M down and 0.9M up which are similar to mine (Iím still with O2).
After his change over his speed were broadly the same as his previous service with O2. Over the last week or so he has complained of slow speeds and has spent hours on the phone to Sky without them doing anything or telling him what his problem is. This morning I went to his house and after disconnecting all of his phones and filters etc I obtained the following router stats, which are similar to mine except his SN Margin is 16.0 / 10.8 whereas mine are 7.0 / 5.5 (whatever this means)
Should he be getting better speeds and does anyone know how he / we can achieve them?
Model Number F@ST2504n
Firmware Version 5.23.1a4N
ADSL Firmware Version A2pD030n.d23b
Modem Modem Status Connected
DownStream Connection Speed 511 kbps
UpStream Connection Speed 414 kbps
Network Type PPPoA
ADSL Link Downstream Upstream
Connection Speed 511 kbps 414 kbps
Line Attenuation 56.0 dB 34.7 dB
Noise Margin 10.9 dB 16.0 dB
Edited by whitcop (Sat 24-Nov-12 14:40:50)