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Standard User mbames
(learned) Tue 08-Jan-13 09:21:04
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massive packet loss (almost 100%)


[link to this post]
 
Around midnight/1.00am this morning my sky unlimited ADSL gave up. Rebooted router, no change (have a wan ip and default gateway). Phoned sky,who called me back on my mobile and performed a line test, I watched the router drop its connection and re-establish it. Still no 'internet'. The nice script reading lady got be to reboot my router and tell get my wan ip address once it was connected.

She has raised a second line call with the networks team, but that us a 72hour turn around.

A traceroute to say google is fine till hop2 (dr1.hobir.isp.sky.com), but times out pretty much after that (it does get responses from 209.85.240.63 and 216.239.49.30).

Sure it is a sky issue, as I can't imagine all my machines and phone would fail overnight.

Anyone else seeing problems? Typically today is the day I am waiting at home for the plumber to show up.... frown

Thanks,
Matt

Standard User mbames
(learned) Tue 08-Jan-13 10:29:06
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Re: massive packet loss (almost 100%)


[re: mbames] [link to this post]
 
Ok, something weird is going on now. Stats from my Draytek 2820 (been using this router pretty much since I started using Sky).

ADSL Information ( ADSL Firmware Version: 232201_A) ATM Statistics
TX Cells: 16434
RX Cells: 258330
TX CRC errs: 0
RX CRC errs: 466

Line stats look pretty normal to me
ADSL2+(G.992.5)
Upspeed: 1105469
Downspeed: 17174400
SNR Margin: 6
Loop attn: 29

Tracing route to forums.thinkbroadband.com [80.249.99.126]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms vigor2820-gw [192.168.100.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 29 ms 29 ms 29 ms bbs.adslguide.org.uk [80.249.99.126]

Trace complete.

Pinging newswww.bbc.net.uk [212.58.246.81] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.58.246.81:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Pinging forums.thinkbroadband.com [80.249.99.126] with 32 bytes of data:
Reply from 80.249.99.126: bytes=32 time=29ms TTL=58
Reply from 80.249.99.126: bytes=32 time=29ms TTL=58
Reply from 80.249.99.126: bytes=32 time=29ms TTL=58
Reply from 80.249.99.126: bytes=32 time=29ms TTL=58

Ping statistics for 80.249.99.126:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 29ms, Average = 29ms

Facebook works (but slowly), thinkbb forums work. www.briskoda.net & news.bbc.co.uk aren't working.

This looks like some issue within the sky network? Sorry if my first post lack details, etc, but I was writing it on my phone frown

Thanks,
Matt

Standard User mbames
(learned) Tue 08-Jan-13 11:58:28
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Re: massive packet loss (almost 100%)


[re: mbames] [link to this post]
 
mmm, well I have noticed the dial tone drop out a few times on my phone line too.

Just swapped out my Draytek for a Sky Sagem F@st unit and the internet seemed to be working fine, so I swapped back to my Draytek and that is now playing nicely too.

I noticed my second hop has now changed, so I am wonder if Sky had some internal routing issues and by reconnecting I got lucky and hit a more friendly gateway.

Tracing route to newswww.bbc.net.uk [212.58.244.57]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms vigor2820-gw [192.168.100.254]
2 29 ms 28 ms 28 ms dr0.enlba.isp.sky.com [89.200.128.39]
3 29 ms 29 ms 29 ms vl190.ar8.enlba.isp.sky.com [89.200.135.182]
4 35 ms 34 ms 34 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]
5 * * * Request timed out.
6 * * * Request timed out.
7 35 ms 34 ms 35 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
8 36 ms 35 ms 47 ms 132.185.255.148
9 35 ms 35 ms 34 ms bbc-vip102.telhc.bbc.co.uk [212.58.244.57]

Trace complete.


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Standard User mbames
(learned) Tue 08-Jan-13 12:15:24
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Re: massive packet loss (almost 100%)


[re: mbames] [link to this post]
 
Just spoken to a Sky helpdesk guy (3rd one today) - all very helpful I might add.

Appears there was a card failure in my exchange last night, and they have now replaced and are reconfiguring the card..... Shame that a fault in one exchange doesn't warrant the service status from suggesting there might be a localised problem (stweymth) - rather than me chasing my tail.

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