got a follow up call from sky yesterday, just to tell me they know what the problem is and that they will be fixing it!
could be 2 weeks or longer...no firm date given so it could go on for weeks / months!
i did however Email the CEO's office at sky and got a reply today from the executives office saying that they will look in to it, i said that if it doesnt get fixed quickly i will move my telephone, broadband and TV away from sky. it may get a result but i suppose that there are limits to what they can do in certain timeframe....
tonight its not been too bad, was playing Battlefiled 3 and got kicked from server for high ping, speedtests are reporting good things but it fluctates so much that the connection goes from good to bad in seconds, then back to good again.
will keep my fingers crossed for a result!
regarding my original post here, my newsgroup service said that i should get 40mb down if its available and to try more connections, currently i use 12 but will try more when i next use it in the daytime....
Edited by vf12vf (Tue 05-Feb-13 21:45:34)