For years ive had a 2mb connection through Sky broadband over adsl. I dont know how, but theyve been slowly getting higher. About 6 months ago, it was reaching 3mb. About a month ago im getting 4mb. The noise margin is steadily decreasing. It was around 5 , when the speed was set to around 4mb.
Last two days the router is syncing at 4500, or 4800 etc. The noise margin is around 3, and any time i do any large type of download the router drops the connection and resyncs. But every time its trying to sync around 4700, with the noise margin still at around 3.
I just spent 4 hours trying to convince some 1st line support idiot of the problem, then had to force him to get his manager. I told her the router is connecting too high, leaving such a low noise margin it keeps disconnecting.
none of them could understand the problem.... "so its connecting at around 4mb? congratulations... we try and get you the best speed possible!"... no no... i dont need a speed the line cannot handle..... please limit the speed to 4, where its been working fine for a month......"what? reduce yer speed? we dont generally do that"..
finally ive got them to adjust the line speed and limit it to 4.
What i cannot understand, is why none of them seem to think that having a noise margin of 3 is not a problme? Apprarenty their customer solutions team took a look and also suggested it might be my face plate........ half stories from the notes their reading.. since the line they were currently testing was plugged into the test socket.
anyway....... just thought id mention that ive struggled with SKY to reduce my speed..... never thought id hear myself say such a thing