So we order the full package from SKY on Dec 18th and have to wait till yesterday for the FTTC install.
Contractor turns up, fits faceplate and connects us to the cab, all seems OK and we have sync and connection to internet.
Phone line is dead and he says a framing engineer "should" do this later (isnt this his job?) He said the line was connected all the way back to the exchange so its an easy one for him!
24 hrs later, we have no phone line and no-one at SKY knows what's going on (there are no notes from BT).
They have nearly 8 weeks notice and still manage to leave us with no working phone line!
Tried to call SKY twice now from my mobile, just to get cut off mid call! (and at 40p/Min!)
have you tried your phone in the test socket, when i had my plusnet fibre installed the broadband was working but the phone was not, i took the faceplate off and tried in the test socket and both the phone and broadband was working fine, i tried that faceplate on my second phone line and it stopped that working so turned out to be a faulty brand new faceplate.
i now just have the BB plugged into its own port and the phone into the test socket permanently lol cant be bothered to replace the faceplate its worth a try at least
Edited by acpsd775 (Thu 07-Feb-13 16:30:30)