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Standard User Rogue
(member) Fri 08-Mar-13 07:11:49
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Bognor Regis congestion?


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I'm on the Bognor Regis exchange and the last couple of weeks my internet becomes unusable in the evening, around 6.30pm until 10.30pm. Is anyone else in the area getting this?

-----
Computer says no...
Standard User vf12vf
(regular) Fri 08-Mar-13 11:31:56
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Re: Bognor Regis congestion?


[re: Rogue] [link to this post]
 
i am on the middleton exchange that apprently is serviced by the larger one in the town...my speed sucks balls from around 8pm until...well never stayed up long enough to find out

see result below

http://speedtest.net/result/2557996622.png

http://speedtest.net/result/2557874705.png

http://speedtest.net/result/2555707167.png

http://speedtest.net/result/2553103529.png

Sky told me an upragde would be coming in March, but reading the sky forums, people have been promised upgrades over 10mths ago!
i have decide to cut my loses and sign up with Plusnet, hopefully they will be better!

put your details in the checker, it tells me the exchange has no problems!

http://servicestatus.sky.com/serviceupdates/?postcode=

Edited by vf12vf (Fri 08-Mar-13 11:33:19)

Standard User Rogue
(member) Fri 08-Mar-13 14:20:10
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Re: Bognor Regis congestion?


[re: vf12vf] [link to this post]
 
An upgrade in March would make sense as fttc is going live around the area.

-----
Computer says no...


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Standard User vf12vf
(regular) Fri 08-Mar-13 17:00:41
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Re: Bognor Regis congestion?


[re: Rogue] [link to this post]
 
it all went live in Jan of this year, i got mine installed on 11th Jan and everyhting was perfect for 2 weeks..after that, well look at the speedtest results and that tells the story...
in the last 2 weeks it has been unusable every night after 8pm....its up to you but im not prepared to pay double what i was on ADSL2 for a service which is so much worse....

also sky support are next to useless!
Standard User Grumpygit
(newbie) Mon 18-Mar-13 13:40:05
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Re: Bognor Regis congestion?


[re: vf12vf] [link to this post]
 
The last few days my connection has been utterly useless from 7pm-11pm approximately. I've contacted customer services but I'm yet to receive a reply..

Not happy at all atm!
Standard User vf12vf
(regular) Mon 18-Mar-13 16:40:26
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Re: Bognor Regis congestion?


[re: Grumpygit] [link to this post]
 
Last night was the worst I have ever seen it, through the PC I couldn't get web pages to load, I did a speed test on an App on my phone and it gave me the following.

ping : 1531ms
down : 0.01mbps
up : 0.12mbps

Wireless... but around 1ft away from Router!

I know of at least 5 others dotted around the area who all have the same prob....they are looking at options to leave.....
Standard User Grumpygit
(newbie) Mon 18-Mar-13 16:56:11
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Re: Bognor Regis congestion?


[re: vf12vf] [link to this post]
 
Saturday
http://www.speedtest.net/result/2578961278.png

Sunday

http://www.speedtest.net/result/2581026379.png

frown
Standard User vf12vf
(regular) Mon 18-Mar-13 20:01:00
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Re: Bognor Regis congestion?


[re: Grumpygit] [link to this post]
 
similar to mine...

http://www.speedtest.net/result/2583126221.png

Sky are a disgrace
Standard User simon194
(committed) Tue 19-Mar-13 00:13:12
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Re: Bognor Regis congestion?


[re: vf12vf] [link to this post]
 
The problem is that Alcatel-Lucent look after Sky's network and they seem to be a bit overwhelmed at the moment. At my exchange, they kept shifting the date of the backhaul upgrade so it ended up taking 3 months to get it sorted.

The campaign of complaints via the Sky help forums seemed to help because eventually Sky started providing official updates on the work schedule.
Standard User vf12vf
(regular) Tue 19-Mar-13 20:11:17
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Re: Bognor Regis congestion?


[re: simon194] [link to this post]
 
In reply to a post by simon194:
The problem is that Alcatel-Lucent look after Sky's network and they seem to be a bit overwhelmed at the moment. At my exchange, they kept shifting the date of the backhaul upgrade so it ended up taking 3 months to get it sorted.

The campaign of complaints via the Sky help forums seemed to help because eventually Sky started providing official updates on the work schedule.


yes I am sure they will get the work done eventually, but when customers are paying now, getting a solution eventually is no consolation!

I am in the process of changing so it wont be affecting me soon, others are not so lucky at getting out of their contracts.

good luck peeps
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