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Standard User EnglishRob
(knowledge is power) Fri 26-Apr-13 19:09:24
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New connection - seems to be a little slow


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Hi folks,

My mum has just changed ISPs from O2 to Sky after having a few issues with O2 (dead Netgear router, O2 router dropping connection etc).

I've set everything up for her (although to be fair the instructions were so simple I'm sure she could have managed it herself) and the broadband is up and running.

However she's only getting about 6Mbit/sec download and just over 0.5Mbit/sec upload.

Previously with O2 she was getting around 17Mbit/sec, and according to Samknows.com the exchange (Teignmouth in Devon) has Sky LLU available.

I just wondered if there was any sort of training period for the line where the speeds may vary or the line should run at the full speed.

If it helps the stats from the router are:

Connection Speed: 7002kbs downstream, 796kbs upstream
Line Attenuation: 16.0dB downstream, 10.4dB upstream
Noise Margin: 14.1dB downstream, 16.16dB upstream.

I just wondered if anyone could advise?

Ta,

Rob

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I don't suffer from insanity, I enjoy every minute of it.
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Virgin Media XL 30 Meg broadband
Vodafone PAYG 3G Modem
Standard User Oliver341
(knowledge is power) Fri 26-Apr-13 20:40:03
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Re: New connection - seems to be a little slow


[re: EnglishRob] [link to this post]
 
In reply to a post by EnglishRob:
I just wondered if there was any sort of training period for the line where the speeds may vary or the line should run at the full speed.

Yep: http://help.sky.com/broadband/set-up-sky-broadband/f...

Oliver.
Standard User pcoventry76
(knowledge is power) Sat 27-Apr-13 17:04:18
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Re: New connection - seems to be a little slow


[re: EnglishRob] [link to this post]
 
10 days DLM which often kicks in after 3 days. Mine never did and I called them. I've gone from 4-9mbps and seem to have stopped there.

She will get that speed just needs to wait for sky to set up. Sky usually start on a 4090/4096 profile


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