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Standard User shaneosborne
(experienced) Fri 03-May-13 14:32:09
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SMS Received.... Sky?


[link to this post]
 
I've just received the following SMS Text Message;

"Your bill is ready to view online, payment will be collected in the next few days.
Review your transactions on sky.com/mysky. For any queries, call 08002600400"

I've never received anything like this from Sky before and I'm curious of the authenticity of this, is this legitimate or not?

The reason I ask is because its not near my bill/payment date....

Many thanks in advance...
Standard User ian72
(knowledge is power) Fri 03-May-13 14:38:06
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Re: SMS Received.... Sky?


[re: shaneosborne] [link to this post]
 
If it is some sort of spam then it is unclear what would be gained as it is pointing you to the correct website and a freephone number. Suspect it is legit.
Standard User shaneosborne
(experienced) Fri 03-May-13 14:40:38
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Re: SMS Received.... Sky?


[re: ian72] [link to this post]
 
So the number advertised is a Sky number, best check in case the hyperlink directs me to somewhere else instead of Sky....


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Standard User ian72
(knowledge is power) Fri 03-May-13 14:42:56
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Re: SMS Received.... Sky?


[re: shaneosborne] [link to this post]
 
I'm not sure that you can do URLs in SMS that give different text to the URL itself. So, I am assuming your phone would just convert something that looks like a URL to a hyperlink - and as the text in the SMS of sky.com/mysky is the right address it looks harmless to me.
Standard User shaneosborne
(experienced) Fri 03-May-13 15:54:07
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Re: SMS Received.... Sky?


[re: ian72] [link to this post]
 
Well, as you said the address is harmless. As you, I'm not sure if you can place hyperlinks in SMS text messages but as with anything, there's always an app which can :/

Just seemed odd to get an SMS when I've never received one before from Sky about my bills/payments.....
Standard User broadband66
(fountain of knowledge) Sat 04-May-13 11:10:32
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Re: SMS Received.... Sky?


[re: shaneosborne] [link to this post]
 
Have Sky ever used freephone numbers before?

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard
Standard User Oliver341
(knowledge is power) Sat 04-May-13 11:33:58
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Re: SMS Received.... Sky?


[re: broadband66] [link to this post]
 
I've heard of people being handed out a freephone number when complaining about paying to phone support. They don't make it public though.

Oliver.
Standard User vimto_girl
(member) Sat 04-May-13 12:23:18
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Re: SMS Received.... Sky?


[re: broadband66] [link to this post]
 
Yes. From the Sky Website:

Telephone

Did you know we have a free automated self-service phone line on 08002 600 400 where you can:
Make a payment
Find out the balance on your account
Set up or amend Direct Debit and credit card details on your account (find out more about changing your payment method in the link below).

With this self-service line, you won’t have to wait in a queue and the change to your Sky account or subscription will be done in no time.
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