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Standard User benjamin_linus
(newbie) Thu 09-May-13 17:40:03
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Help with setting up please


[link to this post]
 
Hi

Hope you can help.

My niece has moved in with a friend and they currently have no broadband.

Previously up until the end of April they had Sky broadband and phone which I believe expired the end of April.

I am looking to set up a new contract in my name for them but I have questions:

1: When the contract expired did the sky phone line deactivate or have a cease order placed on it ? i.e new line and charge If i set up a new contract?

2: When I place the order online can I just give the address where they live and not the phone number? The reason is that they swear they never used the landline and are saying they have no idea what the tel number is or was



thanks
Administrator MrSaffron
(staff) Thu 09-May-13 17:53:19
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Re: Help with setting up please


[re: benjamin_linus] [link to this post]
 
1. Contracts don't usually expire, after minimum term they jump to 30 day notice contracts usually. So someone must have either told Sky to stop it, or not paid or something else. Which of this will determine if just turned off or a full cease placed.

2. If no dialtone on the phone, then all you can do is give the address Probably will be considered a new line provide (to get it reconnected at the exchange) so check costs. If there are debts attached may be more problematic

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User benjamin_linus
(newbie) Thu 09-May-13 18:16:50
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Re: Help with setting up please


[re: MrSaffron] [link to this post]
 
Thanks. That's really useful to know.


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Standard User pcoventry76
(knowledge is power) Fri 10-May-13 16:14:11
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Re: Help with setting up please


[re: benjamin_linus] [link to this post]
 
I've just rejoined sky after my line was dormant for months. Sky will go about the " send an engineer out" route but will text you if one's not needed (as in my case) and then they connect you.

I am happy with the service personally I just wish my upload was more. (796kbps) but I have to live with it until I move. Makes Skype video calls rather awkward and I can just about stream Netflix.

But it's free so..
Standard User Oliver341
(knowledge is power) Fri 10-May-13 17:01:56
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Re: Help with setting up please


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
I am happy with the service personally I just wish my upload was more. (796kbps) but I have to live with it until I move. Makes Skype video calls rather awkward and I can just about stream Netflix.

What's the upstream noise margin? If it's well above 6 dB might be worth them restarting line training.

Oliver.
Standard User pcoventry76
(knowledge is power) Fri 10-May-13 17:26:12
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Re: Help with setting up please


[re: Oliver341] [link to this post]
 
15.15db it says

It's solid connection been up 187 hours since DLM ended.
Standard User Oliver341
(knowledge is power) Fri 10-May-13 17:26:54
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Re: Help with setting up please


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
15.15db it says

It's solid connection been up 187 hours since DLM ended.

Way too high, I'd request line training to be restarted.

Oliver.
Standard User pcoventry76
(knowledge is power) Fri 10-May-13 19:43:53
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Re: Help with setting up please


[re: Oliver341] [link to this post]
 
even though I am about 2KM from exchange?

I also kinda wish BT had come out when I rejoined. 'ive noticed the junction box on the front of my house is in a right old mess. There's wires coming out of it.

These are my stats..

System Up Time: 189:52:06

Broadband Link Downstream Upstream
Connection Speed 8191 kbps 796 kbps
Line Attenuation 43.0 dB 26.3 dB
Noise Margin 6.4 dB 15.15 dB

@benjamin_linus I am sorry I never meant to hyjack your thread frown

Edited by pcoventry76 (Fri 10-May-13 19:53:06)

Standard User Oliver341
(knowledge is power) Fri 10-May-13 20:15:34
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Re: Help with setting up please


[re: pcoventry76] [link to this post]
 
In reply to a post by pcoventry76:
even though I am about 2KM from exchange?

Yes, plenty of spare noise margin there for extra speed.

Oliver.
Standard User pcoventry76
(knowledge is power) Fri 10-May-13 20:25:07
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Re: Help with setting up please


[re: Oliver341] [link to this post]
 
Thanks ill give them a call now smile
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