User comments on ISPs
  >> Sky Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User Inferno78
(member) Tue 14-May-13 11:56:25
Print Post

O2 (non LLU) to Sky LLU


[link to this post]
 
hi, would i need to get a MAC code from O2 if i was going to change to Sky LLU?
Administrator MrSaffron
(staff) Tue 14-May-13 12:03:55
Print Post

Re: O2 (non LLU) to Sky LLU


[re: Inferno78] [link to this post]
 
The MAC won't be used by Sky as its a full LLU service they use, assuming they have LLU at your exchange.

Just make sure you don't pay an extra charges to O2 e.g. leaving/cancellation/migration fees.

In short recommend still getting the MAC, and waiting the 7 days then starting the Sky process.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Inferno78
(member) Tue 14-May-13 12:08:20
Print Post

Re: O2 (non LLU) to Sky LLU


[re: MrSaffron] [link to this post]
 
OK, that's where i went wrong then, i moved to Sky LLU last August, i assumed O2 would take note of the MAC being used and cancel my account, but they said the MAC wasn't used so they didn't cancel my account, months later i realized and out of pocket above £200

in the process of trying to get my money back from O2, but not going well


Register (or login) on our website and you will not see this ad.

Standard User Oliver341
(knowledge is power) Tue 14-May-13 17:15:05
Print Post

Re: O2 (non LLU) to Sky LLU


[re: Inferno78] [link to this post]
 
Yikes. Personally I didn't request a MAC when moving to Sky, and my account cancelled automatically when I migrated without me having to contact O2.

Oliver.
Standard User Inferno78
(member) Sat 18-May-13 12:32:50
Print Post

Re: O2 (non LLU) to Sky LLU


[re: Oliver341] [link to this post]
 
lucky you, i wasn't so lucky
Standard User Oliver341
(knowledge is power) Sat 18-May-13 12:58:04
Print Post

Re: O2 (non LLU) to Sky LLU


[re: Inferno78] [link to this post]
 
I would think this can be resolved if you persevere, possibly via the Communication Ombudsman if you hit a brick wall with O2. After all, you can't have two broadband service on one line, and you have invoices showing that supposedly you did.

Oliver.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 18-May-13 13:15:28
Print Post

Re: O2 (non LLU) to Sky LLU


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
After all, you can't have two broadband service on one line, and you have invoices showing that supposedly you did.
That doesn't necessarily prove anything. Most ISPs have a notice of termination period, often 30 days, that you are contracted to pay for even after migration has taken place.

EDIT: In this case the OP never even gave O2 the 7 days notice it required.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM

Edited by XRaySpeX (Sat 18-May-13 13:24:08)

Standard User BatBoy
(legend) Sat 18-May-13 13:25:17
Print Post

Re: O2 (non LLU) to Sky LLU


[re: XRaySpeX] [link to this post]
 
If you have a contract with someone, you can't just walk away and hope they stop charging you - you have to agree an end to the contract with them.


__________________________________________________________________________The back pedalling starts here__________________
Standard User Oliver341
(knowledge is power) Sat 18-May-13 13:26:28
Print Post

Re: O2 (non LLU) to Sky LLU


[re: XRaySpeX] [link to this post]
 
30 days, fair enough. But 9 months?

Oliver.
Standard User Oliver341
(knowledge is power) Sat 18-May-13 13:28:37
Print Post

Re: O2 (non LLU) to Sky LLU


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
If you have a contract with someone, you can't just walk away and hope they stop charging you - you have to agree an end to the contract with them.

Except I didn't expressly cancel my O2 account. I ordered Sky Broadband and O2 automatically cancelled. It appears the OP is being treated differently to me for some reason.

Oliver.

Edited by Oliver341 (Sat 18-May-13 13:28:59)

Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to