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Standard User cnfcomps
(newbie) Wed 03-Jul-13 19:08:46
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Packet loss


[link to this post]
 
I am trying to help someone with Sky broadband that suffers from a poor connection at peak times.

In the evening, web surfing becomes slow and unreliable. Speed tests show a big drop in speeds at these times, but are normally still within the providers acceptable range.

When the speed drops there is often more than 10% packet loss when pinging Google and I think this is probably the cause of the poor performance.

Has anybody else had the same problem, and is it possible to get Sky to do anything about it?
Standard User jchamier
(eat-sleep-adslguide) Wed 03-Jul-13 19:11:49
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Re: Packet loss


[re: cnfcomps] [link to this post]
 
In reply to a post by cnfcomps:
Has anybody else had the same problem, and is it possible to get Sky to do anything about it?

Sounds as if they are on the Sky Connect service, and if so probably paying £17 a month for it.

Connect is a very poor service as Sky are renting capacity from BT to connect users in exchanges Sky haven't yet unbundled. Sadly BT's prices are high, so Sky aren't renting enough capacity so you get a lot of congestion issues.

James BT Infinity 2 19/09/2012 - Speeds 49 / 8.2 Mbps - Sync 53 / 9.5 Mbps @ 470m
Huawei modem -> RT-N66U -> Switch -> PC/Mac/Linux/NAS/Phone/TV - last speedtest
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)
Administrator MrSaffron
(staff) Wed 03-Jul-13 19:43:28
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Re: Packet loss


[re: cnfcomps] [link to this post]
 
A trace route to show where the packet loss is happening is a start, and confirming if this a LLU or Sky Connect (using BT wholesale platform) is worth while.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User XRaySpeX
(eat-sleep-adslguide) Fri 05-Jul-13 00:06:27
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Re: Packet loss


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
confirming if this a LLU or Sky Connect (using BT wholesale platform)
Or just which exchange?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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