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Standard User Nevis8
(newbie) Mon 22-Jul-13 14:51:56
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Slower than promised - are my stats OK ?


[link to this post]
 
Recently moved to Sky and in the sign up I was promised "between 9.6Mbps and 16.4Mbps"

I'm not getting near 9.6 so feel a bit cheated.

Here are my router stats - would anyone who knows how to read these, like to comment ? Should I be getting better?

Thanks

Speed Down stream 6961 Up 797
Attn 30.5dB / 19.3dB
Noise 5.3dB / 15.15dB
Administrator MrSaffron
(staff) Mon 22-Jul-13 14:57:56
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Re: Slower than promised - are my stats OK ?


[re: Nevis8] [link to this post]
 
How recently?

The Sky DLM starts at 4Meg and over time increases the allowed speed. So if you had faster speeds with previous provider it may be a case of waiting for the Sky DLM to catch up.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Nevis8
(newbie) Mon 22-Jul-13 15:06:35
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Re: Slower than promised - are my stats OK ?


[re: MrSaffron] [link to this post]
 
Well its about a month now, and the speed is similar to the previous O2 line.

Just seems annoying to promise, and not deliver, higher line speeds. Thought they were not supposed to do that now.


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Standard User Oliver341
(knowledge is power) Mon 22-Jul-13 15:20:17
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Re: Slower than promised - are my stats OK ?


[re: Nevis8] [link to this post]
 
In reply to a post by Nevis8:
Just seems annoying to promise, and not deliver, higher line speeds. Thought they were not supposed to do that now.


The following may be of interest.

What if the Access Line speed is significantly below your estimate?

After the first 10 days, if you receive an Access Line Speed that is significantly below your estimate, please contact us and we will carry out our diagnostic and resolution processes to help improve your speed. Following our attempts to improve your speed, and after you have carried out our recommendations, if your Access Line Speed does not exceed this, you can leave your contract without penalty within three months of your service activating.


Oliver.
Administrator MrSaffron
(staff) Mon 22-Jul-13 15:49:17
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Re: Slower than promised - are my stats OK ?


[re: Nevis8] [link to this post]
 
Other estimates that are based on your line attenuation suggest going faster
http://www.coolwebhome.co.uk/calc/calculator.php?par...

So your line looks short enough to go a lot faster, but with two providers not hitting those speeds the suggestion is that there is something odd about the line, i.e. something that is holding back your maximum speed possibly beyond any ISP DLM system too.

What are the exact stats when you connect to your test socket (i.e. socket revealed by removing faceplate from master socket e.g. http://www.thinkbroadband.com/images/faq/faceplates/...

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(fountain of knowledge) Mon 22-Jul-13 18:38:44
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Re: Slower than promised - are my stats OK ?


[re: Nevis8] [link to this post]
 
You should get a lot faster.

Based on your current setup it's already maxed out though.

Chances are you are doing atleast one of the following:

Not in the master socket
Have poor internal phone wiring - how many phone sockets are in your house?
Using a long extension lead from the phone socket?
Not having every device filtered
Having a hardwired alarm that's unfiltered therefore?
Having a second master socket somewhere
Having an unfiltered sky box
Filtering after a phone splitter
Having star wiring - where there is no master socket

Do any of these apply?

Edited by ukhardy07 (Mon 22-Jul-13 18:38:58)

Standard User ukhardy07
(fountain of knowledge) Mon 22-Jul-13 18:40:34
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Re: Slower than promised - are my stats OK ?


[re: Nevis8] [link to this post]
 
http://www.kenable.co.uk/product_info.php?products_i...

Are you using one of these by any chance?
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