As an ex-Sky customer I would strongly advise anyone from having anything to do with this company. Their business practices are unethical and dishonest to say the least and if the service fails to live up to your expectations (as it does many) the cost of leaving and getting your phone line transferred or reinstalled to BT will be costly either in money, time, inconvenience or all three.
Ten reasons why Sky is to be avoided:
1) The sales people work on commission and will say anything you want to hear, and offer you any deal to lure you into switching your phone line over and sticking you into a 12 month contract. If all else fails, they'll offer you their "try us for 30 days, no obligation, you can cancel and you won't lose a penny" (neglecting to mention you'll lose your phone line and number).
2) The service is slow, slower than any broadband service I've used to date. Even accessing normal websites is slow in my experience with caching of websites. The reason being, they offer so many cheap deals (£2.50 a month for unlimited?!) and advertise so much, the service is just swamped with too many users. The old saying applies, you get what you pay for. If you want a quality service and fast speeds, don't look at big ISP's, look for the smaller, specialised ones.
3) Sky Broadband's IP addresses are dynamic and change often, randomly. Sometimes daily for some users, as in my case. If you need a static IP (or even just a stable IP that doesn't change often), forget Sky. Also there's only ONE dynamic IP DNS updating service in their router (which conveniently for Sky, you have to pay monthly) to use. Despite numerous free and cheaper dynamic IP
DNS updating services, Sky refuse customers requests to add them to their routers with a simple firmware release. Discussions and suggestions about dynamic IP DNS updating services are censored/blocked by Sky forum staff.
4) Using Sky Broadband is dependent on having your phone line switched to Sky Talk which is not part of the BT network. That has serious financial and practical implications you need to consider, both in terms of calls and switching broadband later. You won't be able to use widely used money-saving free call services like 18185, even calls to freephone numbers that divert freely, are chargeable calls with Sky Talk (although they won't tell you this, until you get the massive phone bill).
5) Sky's routers have a habit of randomly rebooting and changing their IP addresses (at least mine did). Hopeless if you're running services or gaming, or rely on a stable connection.
6) Sky support is severely lacking. If you have any problems, you're directed to the user support forum. If you want to email someone or be able to speak to someone on the phone, and be talked through a problem, forget it with Sky. They're not interested.
7) When you finally decide to leave Sky (either because the broadband service fails to live up to expectations, your phone bills are too high, or because you've seen a better offer), expect delays and obstacles. Your phone line will be held in limbo for WEEKS forcing you to have a new line installed if you're in business. You're likely lose your telephone number too with many teleco companies unable to port numbers across from Sky.
8) The company and its staff are blatantly dishonest and misleading, in their sales approach when dealing with new customers. Take anything they say or promise with a large pinch of salt.
9) They suddenly "invent" terms and conditions if you take up their "try us for 30 days at no obligation" invitation and then decide to leave within the 30 days.. Like the "you need to give us 30 days notice to cancel" (and thus pay months line rental/broadband/be stuck with high call charges etc).
10) The company, and its staff are all smiles and polite when you're joining, then treat you with utter contempt when you announce you're leaving them. Don't expect cooperation and a smooth quick transfer..Instead, expect obstacles, delays and long waits, despite the governments and OfCom's instance that Internet customers be able to transfer between providers quickly and easily.
Edited by morphix (Wed 04-Sep-13 01:03:16)