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Standard User bilbo8
(experienced) Sun 12-Jan-14 18:04:17
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O2 to Sky......will this involve Indian call centres now ?


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One of the biggest pluses being with O2 was 100% uk support, the thought of dealing with indian call centres when sky take over terrifies me, can users with sky tell me if they are stuck with indian call centres ?

Happy anywhere, as long as it ISNT talk talk.
Standard User Kr1s69
(knowledge is power) Sun 12-Jan-14 18:20:15
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Re: O2 to Sky......will this involve Indian call centres now


[re: bilbo8] [link to this post]
 
I had sky broadband (ADSL then fibre) for about 7 years and most of the time when calling I got through to a UK based call centre - the Indian centres seemed to be more to cover peak time call volume.

I've since switched to BT. I signed up at the end of October and every time I've called I've been connected to an Indian call centre. Also, I'd say that BT's Indian staff aren't nearly as good as Sky's.

Kris

BT Infinity 2
Ashington (Northumberland) Exchange
Standard User Discus
(experienced) Sun 12-Jan-14 20:28:46
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Re: O2 to Sky......will this involve Indian call centres now


[re: bilbo8] [link to this post]
 
Every time I have spoken with Sky, it has been a Scottish contact centre.

http://www.holidayalmeria.co.uk - Holiday apartment website
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Standard User ukhardy07
(fountain of knowledge) Mon 13-Jan-14 00:21:34
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Re: O2 to Sky......will this involve Indian call centres now


[re: bilbo8] [link to this post]
 
Always been Scottish, Irish or UK for me. When they sound Indian they're usually from Scotland or Ireland anyway.
Standard User BuckleZ
(fountain of knowledge) Mon 13-Jan-14 16:21:19
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Re: O2 to Sky......will this involve Indian call centres now


[re: ukhardy07] [link to this post]
 
A lot of the first tier support is based in Derry, N.Ireland

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