My sister, aged 74, recently received a text from Sky, thanking her for placing a broadband order - she had previously been with o2: she has never been in touch with Sky about broadband - although she does have Sky TV.
I immediately phoned them and said that no such order had been placed, and that when I visit my sister on the weekend (yesterday) it would be discussed - but to do NOTHING until then. They said at the time "if she wants Sky BB and phone, then she'll be a new customer, and have to pay a £50 charge for "installation/router": I politely told them to forget it!
I went to her part of London yesterday and found her a little distressed, as she had received a letter - despite my calling Sky - thanking her for "choosing Sky BB & phone".
I phoned Sky on her behalf, but was put through to the wrong department when, even though he could not help me, a pleasant NI guy called Mark, said that the transition from o2 should be FOC: he then put me through to Customer services.
They told me that there would indeed be a charge - £60, this time - if my sister wanted to be with Sky: I told them, in the politest possible way, to go diddle themselves!
I said that both she and I would close down our respective Sky TV accounts there and then, because of this financial chicanery: at that point, his demeanour changed completely. He rescinded the £50/60 charge, and the only thing to pay was the £2.98 postage for the new router
Despite me telling this guy - at least five times during his sales pitch - that my sister would only want the basic phone service, and the 2GB "free" BB, he kept on talking about unlimited/half price offers. I finally got through to him, after asking to speak to a supervisor, that I knew what was wanted - and we didn't want what he kept wittering on about!
Finally, it was sorted - £15+ for phone/no charge for basic BB and the postage charge for the router.
My sister - and I'm sure many others - should not have to jump through hoops to persuade Sky that they did not order a product, nor did they wish to be overcharged, if they did.
This is a pretty poor "seamless transition" for former o2 customers, who wanted a phone/BB: the management at Sky and o2 should be ashamed of themselves, having the temerity to assume something which, in my sister's case, was rejected at the first opportunity
Anyone else aware of this bit of deviousness? Cheers, Les.
Edited by lelboy (Sun 09-Feb-14 13:45:20)