Iím an O2 broadband customer that was migrated over to Sky when they bought the company late last year. I wasnít wanting to stay with Sky but didnít move my broadband at the time as fibre optic was a few months off being rolled out to my street and I didnít want to be locked into a new 12 month contract with a new supplier before that happened.
With the fibre optic going live imminently, I contacted Sky customer service last week via online chat to check what I needed to do to move suppliers. Only to be told Iím 3 months into a 12 month contract with them!!
I canít understand how this is legal. I didn't choose to move to Sky. I havenít signed anything with Sky and my O2 contract was well over 2 years old. The literature they sent out was all ďif you donít want anything to change than you donít need to do anythingĒ, which I took to mean I had served my minimum contract term long ago.
Does anyone know if what Iíve been told is correct or not? Or have any advice as to how I challenge this and get myself out of a contract I never agreed to?
Any help would be gratefully received and Iím not sure where to start.