Recently (4 weeks or so) I'm getting random disconnections whereby any internet related activity will hang for up to 2 minutes - browsers display "page not found" errors, Outlook gives server unavailable messages etc - so it's obvious that the BB has dropped, which is confirmed when the connection comes back as 99% of the time I will be allocated a new IP address. This problem occurs across all devices, both wired and wireless and is not OS specific.
Having heard how sorry 1st line support were to learn of my problem I was contacted by second line who arranged for a line test, which showed a problem at the local cabinet. This was apparently fixed by Openreach but still the problem persisted.
Having told Sky that If I try and access the Sky hub (V2, black model) during times of 'outage', I can't - the hub is unavailable via 192.168.0.1 and pinging the hub results in 100% packet loss they agreed to replace the hub. New hub, cable to the socket and microfilter later and...... still the same problem.
During the course of another phone call with them, noise was heard on the line (first time I have heard noise tbh) and so Openreach were again invoked. This time the engineer replaced the master socket (only socket in the property) but still no joy.
Back to Sky, they ran a number of line tests which pointed to a faulty (new) microfilter which was replaced. All ran well for about an hour, then the BB dropped again.
Since this last attempt to resolve the problem my speedtest results have slightly dropped to about 6.2 / 0.6 (it was 7.5 / 1) but I can appreciate that this is because Sky will possibly have dropped the gain on the line because of the disconnections to see if this makes any difference (it hasn't) and my ping has gone from about 15ms up to 51.
BQM for current configuration is: http://www.thinkbroadband.com/ping/share/098d9102590...
Broadband Link D/s U/s
Connection Speed 7450 kbps 797 kbps
Line Attenuation 43.0 dB 27.5 dB
Noise Margin 6.9 dB 14.14 dB
The only changes from O2 days (where the connection was rock solid) are the router and, obviously, the ISP. No cabling changes nor new electrics at home so I think we can rule out anything that is within my control.
Any suggestions as to what might be causing this? and, more importantly, what can be done about it - apart from keeping on at Sky of course!
Thanks, in advance, for your help...
Edited by davidjfirman (Wed 26-Mar-14 13:46:04)