It still doesn't make sense to me, i just don't see sky's billing logic on this,
Say a customer like one of those who was lucky/unlucky enough to have been migrated on to sky's network from BE/O2 before someone pulled the plug on the telefonica uk fixed bb network leaving those still awaiting migration (loyal customers) with no service only a 3g mobile dongle wit 1 or 2 gb data use on it, pitty that watchdog didn't pick up on that before it got broadcast,
So, we have Fred ex BE customer, who is SMPF bb only with sky following migration, why are sky issuing invoices that itemise products and services that those customers at least don't subscribe for , or even want to pay for,
A better clearer solution from the customers view point would be to simply omit these non applicable items /supplements if fred isn't getting charged more because he only had a broadband service than if he has their TV and talk ,, because quite rightly if sky are charging migrated bb only customers more, then BBC watchdog have a valid point, why ?
it was sky who bought BE/O2 and them who did not want to provide a separate service, like the o2 wholesale smpf products, not the customer,
So IMO they should at the most charge the going rates,( the price that they charge tv& talk customers) not charge supplements because their more lucrative services like line rental.calls and TV are not needed or wanted, they should provide a like for like service,
So ex BE/O2 customers should either continue to be charged their old fee, (except where they had annex m or upto 12mbps) so the unlimited upto 24mbps price, or whatever sky's pre arranged advertised price was , having established this, there is no need to list the other non applicable services /supplements on the bill , that are the cause of this problem
Edited by tommy45 (Thu 15-May-14 22:42:47)