Hi, sky bought be broadband and I was worried. Rightly so. I enjoyed my Be service , both customer support and delivery and needed assurance that all would continue and in particular that my BE email address would stay. Sky, not BE , assured me that would be the case. I get an email , supposedly from BE, no mention of sky, saying they are closing down email and the domain and I have to migrate to a new email address by the 31st of July when I will be cut off. I called sky and twitter sky customer help and expressed my disgust with the decision and the timeframe and asking for at least the email domain names to be auto forwarded for 6 months to allow the massive task of contacting everyone that holds my address or I have an account with. I estimate 150 200 hours work. I was a very early email adopter and hold all my emails backed up as a diary and record.
Both sky customer services say don't blame us we can't help we only bought the broadband service not the email or the domain. It's BE that's closing it down. I pointed out that it was Sky who made the promise on email to me but the response was , it's news to us too!
I called BE direct as I smelled a rat. Looking at the very bottom of the email from Be in tiny letters. "Sky home communications ltd". The legacy BE support person on the line, it's easy to tell , they are great and soon to be unemployed , try's to help me ease the pain of transfer, not anything he can do that I can't , but says the domain is closing and will disappear so my request for domain auto forwarding can't happen. Then the 69 dollar question , is your part of be still owned by sky? Yes. So sky in a cowardly and mendacious fashion buys Be, splits it and blames the disgusting way it's treating be customers on Be. Another part of sky!!!!!!!!!
I would like to know who actually controls the domain. Who is it can be manipulated. And why did sky lie about email staying or them being in control of it and their relationship with the current domain holders. Is bethere.co.uk for sale?
Soon to be ex sky customer. TV bet broadband , the works!