I've called their "cancellations" team but got through to their broadband team instead because the cancellation number is just a generic number. The broadband team gave me the cancellation number of exactly the same number 03332 022 135 which does not get through to cancellations!
So, question, I can't get in touch with Sky to actually Cancel my broadband.
1) Shouldn't my MAC code have taken care of everything when I trannsferred my line? I don't want to shout at PlusNet but I understand that they should have contacted Sky to advise new service was live.
2) What can I do to actually cancel my broadband? Write a letter? I've already spent 30 minutes on the line at 9p a minute, they want to keep me on hold another 30 minutes. I've asked for them to ring back. In the event. This is actually getting stupid now, I just want the account cancelled, but I don't fancy spending £10 on telephone calls to get the service cancelled.
If I can't get cancelled quickly and easily with minimal cost, I might just cancel the DD, tell my bank not to authortise any charges from Sky, write a letter confirming cancellation and providing my understanding of MAC codes are correct, insist on a refund threatening legal action.?? What should I do?
I don't want something for nothing. I just want my money back!