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Standard User yr20405
(newbie) Fri 17-Oct-14 01:28:04
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sky broadband not working


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My phone line is dead it seems the test socket isn't working. Will Sky send an engineer to fix it and will it be free of charge?
Administrator MrSaffron
(staff) Fri 17-Oct-14 09:07:08
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Re: sky broadband not working


[re: yr20405] [link to this post]
 
They will book openreach to attend if you tell Sky about fault and will only charge if fault is of your own making e.g wire obviously cut by a hedge strimmer etc

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User IanBB
(member) Fri 17-Oct-14 10:20:49
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Re: sky broadband not working


[re: yr20405] [link to this post]
 
In reply to a post by yr20405:
My phone line is dead it seems the test socket isn't working. Will Sky send an engineer to fix it and will it be free of charge?


There is a phone/broadband outage in the NW of England, could it be that?

ETA http://www.sky.com/mysky/latestnews/article/my-sky-u...

Edited by IanBB (Fri 17-Oct-14 10:23:41)


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Standard User bowdon
(member) Fri 17-Oct-14 13:32:31
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Re: sky broadband not working


[re: yr20405] [link to this post]
 
If you're in the north west of england then this might be it: http://www.ispreview.co.uk/index.php/2014/10/sky-bro...

Demon => Freeserve => Pipex => Be => Sky => BT Infinity 2
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