I'm with Sky (have had their DSL and fibre products for 5 years and am one of the few who have had faultless service!). Moving house in 3 weeks and have ordered fibre again. Is it possible to know whether it will be a self-install? Their order page says "An engineer appointment has been arranged for 10/11/2014
The engineer should arrive at your new home between 8am and 6pm". Is this consistent with a self-install, and just an error with their order tracking? Am not going to be in, so I just hope the engineer appt is for the cabinet/exchange and not the house.
Secondly, will the username/password change? I currently use an Asus RT-N66U with the white BT modem and would like to continue; will I need to re-hack the user/pass/mac address of the new router that they're sending me?