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Standard User thelord
(newbie) Sun 09-Nov-14 16:45:28
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Is there any way of contacting Sky support other than phone?


[link to this post]
 
My Sky broadband has been intermittent for several days now (up now, but don't know for how long). My Sky Talk landline has been down permanently as far as I can tell for days.

I rang Sky to report the fault and was told it was an external issue and they would get it sorted. I received a text a couple of days later to say they had tried to contact me and to go to their website or ring them if I still needed help. I can ony assume this "contact" was via the broken landline as I've had no other text, email or missed mobile calls.

If I call I'm told they are busy "helping" other Sky users and to try using the new Sky Service app. Putting aside the interesting thinking behind a diagnostic tool that needs an Internet connection to work, all it ends up doing is telling me to call them. Since my landline is down, my only choice today is to potentially run up a huge mobile bill waiting in a queue.

Unless anyone can suggest a better way of getting some help?

Thanks in advance
Standard User BatBoy
(legend) Sun 09-Nov-14 18:18:15
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Re: Is there any way of contacting Sky support other than ph


[re: thelord] [link to this post]
 
https://contactus.sky.com/uk


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Standard User Discus
(experienced) Sun 09-Nov-14 18:37:23
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Re: Is there any way of contacting Sky support other than ph


[re: thelord] [link to this post]
 
Go to their Facebook page and ask for a call back. Has worked for me, otherwise I use their email form and ask for a call back.

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website


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Standard User simon194
(experienced) Sun 09-Nov-14 21:15:53
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Re: Is there any way of contacting Sky support other than ph


[re: thelord] [link to this post]
 
Don't you have a call plan with your mobile because '03' numbers will be included?
Standard User Oliver341
(eat-sleep-adslguide) Mon 10-Nov-14 13:22:19
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Re: Is there any way of contacting Sky support other than ph


[re: thelord] [link to this post]
 
I've used the "My Help Request" (online ticket facility within My Sky) in the past, which seems to work ok.

https://myhelprequests.sky.com/

Oliver.

Edited by Oliver341 (Mon 10-Nov-14 13:22:56)

Standard User thelord
(newbie) Mon 10-Nov-14 13:54:20
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Re: Is there any way of contacting Sky support other than ph


[re: Oliver341] [link to this post]
 
Thanks all for the suggestions.

Apparently I'm not authorised to see the My Help Request page??? Looking on the Sky forum, the MHR system is being rolled out on a geographic basis (since October last year!) so presumably I'm not one of the lucky ones to qualify for it.
Standard User Oliver341
(eat-sleep-adslguide) Mon 10-Nov-14 13:59:05
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Re: Is there any way of contacting Sky support other than ph


[re: thelord] [link to this post]
 
Wow, that's a bit poor. I guess there's always Live Chat.

https://newmysky.sky.com/chat

Edit: seems like that's offline :|

Phone is 03332 000 333 (01/02 rate call)

Oliver.

Edited by Oliver341 (Mon 10-Nov-14 14:04:05)

Standard User lelboy
(committed) Mon 10-Nov-14 14:44:18
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Re: Is there any way of contacting Sky support other than ph


[re: BatBoy] [link to this post]
 
Not sure, but I got the impression that the guy had no internet access - as part of his problem. Another poster made the observation that the phone could be used (0300), but not too many of us have 0800/0300 as part of our package - as it's an extra charge from most providers.
Standard User Oliver341
(eat-sleep-adslguide) Mon 10-Nov-14 20:14:49
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Re: Is there any way of contacting Sky support other than ph


[re: lelboy] [link to this post]
 
In reply to a post by lelboy:
but not too many of us have 0800/0300 as part of our package - as it's an extra charge from most providers.

03 numbers are charged exactly like 01 and 02 numbers.

Oliver.
Standard User lelboy
(committed) Mon 10-Nov-14 21:12:10
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Re: Is there any way of contacting Sky support other than ph


[re: Oliver341] [link to this post]
 
Errr Oliver, I think you 'll find the OP was talking about Mobile Phone access (as he had no phone or BB): that being so, most mobile providers don't give free access to 0800/0300 numbers - they're often a "paid-for bolt on".
Cheers, Les.
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