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Standard User Discus
(experienced) Mon 17-Nov-14 18:03:38
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Leaving Sky


[link to this post]
 
Sorry, hopefully my last post on the subject for the time being.

Have bitten the bullet and am moving phone and fibre to a new provider. Do I inform Sky that they are losing the service now or wait until the gaining ISP contacts them, then give my 30 days notice? I have heard stories of the fibre and phone being cancelled straight away once informed, or is that just scaremongering?

Want to do it the proper way, but also don't want to pay an extra month of Sky line rental and fibre costs because I didn't give 30 days.

Thanks

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Standard User Oliver341
(eat-sleep-adslguide) Mon 17-Nov-14 18:15:51
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Re: Leaving Sky


[re: Discus] [link to this post]
 
Assuming your phone line was with Sky, you shouldn't contact them at all about the move.

Oliver.
Administrator MrSaffron
(staff) Mon 17-Nov-14 18:27:38
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Re: Leaving Sky


[re: Oliver341] [link to this post]
 
Yeap they should get a notification of transfer for the voice and this will kick off the someone is moving away process.

The letters give you a 10 day window to reply and say no I do not authorise this move of my phone line and is to avoid slamming.

TalkTalk did this when I moved my second line from them to Sky.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User Discus
(experienced) Mon 17-Nov-14 18:58:38
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Re: Leaving Sky


[re: Oliver341] [link to this post]
 
Oh, I thought part of the conditions were that you gave 30 days notice of leaving? Although I realise in reality they cannot prevent the move within that timescale. As I say, it was to prevent paying an extra £35 to Sky for the services and also paying the new ISP on top.

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Standard User Discus
(experienced) Mon 17-Nov-14 18:59:59
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Re: Leaving Sky


[re: MrSaffron] [link to this post]
 
I understand that thank you.

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Standard User Oliver341
(eat-sleep-adslguide) Mon 17-Nov-14 19:10:29
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Re: Leaving Sky


[re: Discus] [link to this post]
 
In reply to a post by Discus:
Oh, I thought part of the conditions were that you gave 30 days notice of leaving?

Nope. No notice required by the end user.

b. If you are switching to another broadband provider which can provide broadband services on your existing phone line without a MAC, your Sky Broadband service will end once we are notified by your new provider that your broadband service is switching and this Contract will end at the same time. If we do not receive any notification then you will continue to receive Sky Broadband unless you tell us otherwise.


Oliver.

Edited by Oliver341 (Mon 17-Nov-14 19:11:12)

Standard User Discus
(experienced) Mon 17-Nov-14 20:06:20
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Re: Leaving Sky


[re: Oliver341] [link to this post]
 
Excellent find, thank you for your help smile

http://www.holidayalmeria.co.uk - Holiday apartment website
http://www.marksfish.me.uk - Personal fishkeeping website
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