I've been on sky since the 1st November,and for the first month the DLM kept setting my line at 3db and was causing disconnections daily.This has been sorted as sky manually profiled the line.
But another issue has been happening since around the beginning of January, the internet just goes off,but it stays connected at the router,,in-fact it was connected for 20 days and during this time it had gone of at various times every other day for about 5-15 mins.
I just get the internet page cannot be displayed,on all devices,tablet,laptopXbox live will sign out,neflix will stop,it will just like "freeze".I check the stats and the line is all up,the smiley face on the sky router is on.
I rang sky and they said its the router,so I now have a brand new router since last Thursday,and its doing it again.just freezing out,,This is on wired and wireless connection.
Sky say also its been connected for xxx amount of days.
I've tried other DNS servers,changing the channel on the wifi,though it does it on the xbox,plugging into the test socket,resetting etc.
I have to just wait for it to come back on.
Sky say there have been no outages in my area.
What could this problem be?
Can anyone please help
Be Value 12mb was O2 Premium