The sales rep said it is not possible to use an alternative router as the username and password are built into the router they send out to you. Also they would not support you using another router.
Is it possible to obtain the required details to use alternative equipment? Maybe they refuse to give them out?
I'm very sceptical about changing to sky from Zen, conversations like this don't help.
Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN