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Standard User ukhardy07
(knowledge is power) Fri 05-Jun-15 21:33:49
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Sky SR102 Rebooting Cycle


[link to this post]
 
My Sky SR102 hub has been rebooting itself the last few weeks. I obtained a replacement which has been doing the same... It's rather annoying.

Anybody else noticing this behaviour?

It's frustrating to be knocked offline as the Hub reboots itself.

I haven't kept track of the firmware to notice if its changed.

Edited by ukhardy07 (Fri 05-Jun-15 21:34:13)

Standard User Oliver341
(eat-sleep-adslguide) Fri 05-Jun-15 21:37:01
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Re: Sky SR102 Rebooting Cycle


[re: ukhardy07] [link to this post]
 
How frequently?

Oliver.
Standard User ukhardy07
(knowledge is power) Fri 05-Jun-15 21:39:35
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Re: Sky SR102 Rebooting Cycle


[re: Oliver341] [link to this post]
 
It varies, between once a day and once every 100 - 200 or so hours.


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Administrator MrSaffron
(staff) Sat 06-Jun-15 00:33:25
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Re: Sky SR102 Rebooting Cycle


[re: ukhardy07] [link to this post]
 
Busy connection or idle when reboots?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Sat 06-Jun-15 00:37:23
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Re: Sky SR102 Rebooting Cycle


[re: MrSaffron] [link to this post]
 
Pretty much always busy... Not heavily downloading but multiple devices connected.
It's rather annoying. I may get a modem and my own kit, although that's a fair bit of effort with sky's MER.
Standard User jchamier
(eat-sleep-adslguide) Sat 06-Jun-15 10:08:19
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Re: Sky SR102 Rebooting Cycle


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Pretty much always busy... Not heavily downloading but multiple devices connected.
It's rather annoying. I may get a modem and my own kit, although that's a fair bit of effort with sky's MER.


Get a modem and connect the SR102 to it ? At least if the 102 reboots, it won't affect the line sync.

plusnet unlimited fibre 80/20 product - Installed 2 June 14 - April Sync 57 / 11 with G.INP
16 years UK broadband (Since 1999 ntl:cable trial), Asus RT-AC68U & HG612 - BQM - Speedtest
Standard User supremetwo
(member) Sat 06-Jun-15 11:54:08
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Re: Sky SR102 Rebooting Cycle


[re: ukhardy07] [link to this post]
 
Monitor the noise levels with Routerstats Lite:-

http://www.vwlowen.co.uk/internet/files.htm#routerst...

O2 Standard April 2009 - November 2013
Now Sky Broadband Unlimited

Edited by supremetwo (Sat 06-Jun-15 11:58:33)

Standard User ukhardy07
(knowledge is power) Wed 10-Jun-15 22:28:07
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Re: Sky SR102 Rebooting Cycle


[re: jchamier] [link to this post]
 
It's not affecting the sync, it just rebooted after 300 hours uptime.

I think I have figured out the issue.

I have always had the Sky Hub connected and 2 further hardwired 2.4 & 5Ghz AP's elsewhere in the house, so I have been serving my devices with 3 routers.

Long story cut short spilt liquid down one router and the other failed.
I now have at least 10 devices via WiFi with often around 15 - 20.

The Sky Hub cant keep up and it reboots.

In time I will get another 2 APs, but for now it's not a priority.

Word of warning for everyone: having 10+ devices on the SR102 means it'll reboot on its own accord. I've gone from 100% stability to this.

Overall, disappointed with this router now.

It's easily done getting this number of devices. There are 5 people in my house, all with at least 1 phone (some of us have work & personal phones though so 2 each),

7 WiFi enabled phones (3 are for work), 2 WiFI TVs, 2 Apple TVs, 1 chromecast, 2 Sky boxes over WiFi, 1 PS4, an xbox 360, 1 WiFi printers, 5 laptops personal, 3 laptops for work.

It really adds up. Obviously these things are not all on at once but usually 10ish.

Edited by ukhardy07 (Wed 10-Jun-15 22:30:00)

Standard User Nighty1973
(member) Wed 10-Jun-15 22:34:36
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Re: Sky SR102 Rebooting Cycle


[re: ukhardy07] [link to this post]
 
Sky have openly admitted over on their forums that anything over 16 devices is unstable on the SR101/102 hubs, can't say I've seen reports of it actually rebooting though. Usually it just stops all wireless traffic (not wired though) until it is manually power cycled.

I guess it's possible Sky have now updated the firmware to recognise the condition and force a reboot automatically.
Standard User ukhardy07
(knowledge is power) Wed 10-Jun-15 22:37:27
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Re: Sky SR102 Rebooting Cycle


[re: Nighty1973] [link to this post]
 
Interesting.

I have 19 devices connected right now, everything is working fine and it's all via wireless. It may reboot at any second though...

I'm getting around 200 hours uptime before it reboots currently.

I'm definitely pushing it to the limits.
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