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Standard User spacebiscuit
(newbie) Sun 31-Jan-16 22:52:13
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Unrecognised Charge After Sky Switch


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Hi,

I'm looking for some advice regarding a charge that I have found on my account when my previous broadband company was purchased by Sky and I became a Sky customer when the service switched.

The last month that I was with BE Broadband I was charged £135.20, when I had previously been paying £22.40 per month for unlimited usage. I've only just noticed this payment when scanning my bank statements for tax return purposes.

Anyone heard of this happening before or have an idea what the charge might relate to. I have phoned Sky but they have told me that they cannot access any billing information for the previous company, despite Sky having apparently made the purchase back in 2013.

Any suggestions would be appreciated.

Regards,

J.
Standard User jchamier
(eat-sleep-adslguide) Sun 31-Jan-16 23:01:03
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Re: Unrecognised Charge After Sky Switch


[re: spacebiscuit] [link to this post]
 
In reply to a post by spacebiscuit:
Any suggestions would be appreciated.

Sky bought BE and should be able to find out, but this is nearly 3 years ago - you really should have raised it then.

You might have to write to Sky customer services giving your old BE customer number and your Sky customer number and ask them to investigate. Good luck.

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Standard User alexatkin
(regular) Mon 01-Feb-16 16:22:16
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Re: Unrecognised Charge After Sky Switch


[re: spacebiscuit] [link to this post]
 
You haven't checked your bank statements in 3 years?


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Standard User spacebiscuit
(newbie) Mon 01-Feb-16 18:57:23
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Re: Unrecognised Charge After Sky Switch


[re: alexatkin] [link to this post]
 
The switch over and payment was made in April 2014, so one year and 10 months back, not 3 years.

...that particular month's statement I did not check no.
Standard User JohnR
(eat-sleep-adslguide) Tue 09-Feb-16 12:51:46
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Re: Unrecognised Charge After Sky Switch


[re: spacebiscuit] [link to this post]
 
What type of payment?

If its a debit card payment you are stuffed.
If its a DD then you could ask the bank which company took it and even return it under the direct debit indemnity.

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