Sky can't see any problems on my line remotely - the line is stable and experiences no disconnections.
I have a separate OR VDSL modem and an original Sky hub (which I don't use). Sky's first suggestion was to replace them both with a new all-in-one hub but they wanted to charge me £30 for it. I politely declined as I don't see why I should pay to fix a fault so they are sending OR around this week to check the line.
Having thought about this some more, I believe that OR still own the VDSL modem, am I right? So, if that is at fault then OR should be replacing it.
Also, although I don't use it, do Sky still own the hub? I don't remember having to purchase it (except for delivery maybe), but is it the same as the Sky TV box where I own it after a year?
Edited by FlamingDazzler (Tue 09-Feb-16 11:24:45)