If only I was outside the 12 months contract it would be all so simple and easy to move to an ISP where maybe they could put appropriate pressure on Openreach to perform and supply a usable connection. It's previously worked for a decade with just one cable fault on ADSL on a number of ISP's. Previous to that on Home Highway, prior to that on dialup since the early 1990's and as a high quality low noise landline for 30+ years.
Moving to Sky was the worst mistake we ever made. Openreach are proving beyond useless.
I pay Sky. They occasionally refund me 100% of the amount paid. I have an intermittent noisy landline and a broadband connection that often disconnects hundreds of times a day.
Done the usual check with an AM radio, no obvious noise sources, nearest mobile base station over half a mile away, nearest solar panel inverters 400m away. No radio amateurs nearby. No local electric welding activity coincident with broadband failures. No extension wiring is connected.
All new openreach fitted NTE5 backplate, iPlate, and lower front plate.
Two new Sky supplied routers, cables and microfilters.
Everything electrical switched off in the house except the router and it's still faulty
When it's working it's an 8000kbps down 800kbps up line With an attenuation of 46db down and 29db up with a noise margin of between 3 and 6 dB
Openreach come and 'test the line' See all greens and say it's not faulty. Now and again they see a fault between me and the cabinet which is sited at around 450m and appear to do no digging. All the route is underground, almost all not in ducts, and running adjacent to trees with 40 - 60 years of growth.
On the one occasion they did dig, their contractor apparently backfilled the hole before any Openreach inspection, and didn't fit an inspection chamber as specifically requested by Openreach. The 'repair' seen by me before the backfilling was jelly crimps with the joint wrapped in a plastic bag and sealed with insulation tape. It may have zero mechanical protection right under a tree.. No one knows without digging the hole again (the first dig was supposedly at a cost of around £400)
Anything from an hour to a day to a couple of weeks later the exact same problem is back again.
Then spend another half an hour or hour on the phone to Sky plugging things in and out and swapping phones etc, crawling on the floor and unscrewing the frontplate to get to the test socket. Using just the test socket and the sky supplied microfilters makes no difference. Keeping the landline phone offhook occasionally makes some improvement to the broadband but it's not consistent.
It's been reported as a landline fault and as a broadband fault and both with zero change in outcome.
After the long phonecall to sky it's a case of waiting three or more days for an Openreach appointment, then take another day or half day off work.
Rinse and repeat. For the past four months
P.S. All wiring is copper
Edited by M100 (Wed 31-Aug-16 10:29:07)