Over the last week and a half we have been having intermittent connectivity problems across all devices connected to the router.
The symptoms are that connectivity just stops. Initially it seemed to resolve itself if left for 10-15 minutes with turgid download speeds immediately afterwards and then speeding up to normal. It now it seems to have progressed to needing a restart of the Sky Hub most of the time.
This was all preceded by some browser slowdowns for the last month and a half where it went into rotating beach ball mode (on an iMac). Initially this seemed to be only seen on the iMac, but later on my son's iPad also started exhibiting similar symptoms.
Not sure whether these were directly related or not.
I have been in touch with Sky Support three times now and have now got it escalated to the back office team.
It's taken us a week to get to where we are now with Sky and there is a target solution time of 5 working days for the back office team. I was already looking to migrate away from Sky, but this has certainly raised the ante in terms of making the right decision from a support perspective.
I'd appreciate your thoughts on what might be causing this and how much analysis I should be doing at home, just in case we get to Engineer call out stage. Not keen to get charged by OR!