When it's bad, it's so bad that in essence it isn't a working connection.
I had a text from Sky yesterday morning suggesting that the issue had been fixed, although when I rang in they couldn't actually tell me anything other than the call had been closed (probably because the agent on Sunday evening hadn't attached the line test results, although she couldn't rule out that the fault had been fixed as they are not provided with any of this information bu their network team.
All was good yesterday, but the connection has failed again this morning. Across two devices this morning (Win laptop & iMac) only one web page tried to load and after ten minutes it was only partially populated, so there is something dribbling through, but to all extent and purposes, it's a non working connection
I have just been on the phone to Sky and they are telling me my line is fine and the router stats support this.
I have proved to the agent this morning that pulling the modem cable out the router resets the WAN connection and resolves the issue, yet all I got from the agent was advice to reset the wireless connections (even though the two devices that I was using were wired connections!). He also advised swapping the ethernet cables over for new ones as well, but I did point out that two ethernet cables failing at the same time was highly improbable.
So Sky say the line is fine, which the front end stats support, but resetting the WAN connection resolves the issue at least temporarily.
The only variables I can change are the faceplate splitter or the router.
I find it difficult to believe that it is the faceplate that is causing the issues otherwise I would be seeing reduced sync speeds and drop outs.
I'm not willing to pay for another Sky router (as I was intending to migrate anyway), but will see if my old 02 wireless box will still connect.
Other than that I'm down to googling how to get the configuration details from a Sky box so I can use one of my collection of aged routers (DG834GT anyone?!!). Happy to take PM advice on how to do this.
It does feel like an equipment problem either with the router or at the exchange, but in essence Sky are washing their hands of the problem and just saying there's nothing they can do.
I might be testing out a few other ISPs in terms of their fault processing steps today. Pulse8 and TTB are in the box seats, but willing to spread the net further if required.
If anybody has got any suggestions of what the fault might be or what else I can do to try and diagnose, please let me know.
I am one very unhappy Sky customer at the moment!
Perhaps this thread would be better appearing in the ISP Unhappiness thread!