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Standard User synapse321
(newbie) Mon 21-Nov-16 19:16:39
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Leaving Sky LLU - Is my only option BT?


[link to this post]
 
Hi

At present with SKY BB with LLU adsl + (I think).

If I want to move provider can I go with any ISP or as I am in a LLU exchange my only opion would be BT then another ISP after that?

Regards
Administrator MrSaffron
(staff) Mon 21-Nov-16 20:05:44
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Re: Leaving Sky LLU - Is my only option BT?


[re: synapse321] [link to this post]
 
If TalkTalk LLU available they are an option and same with Vodafone.

And if only WBC is the other option, still a long list of providers who sell BT Wholesale services, so BT Consumer is far from being your only option.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User synapse321
(newbie) Tue 22-Nov-16 07:46:14
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Re: Leaving Sky LLU - Is my only option BT?


[re: MrSaffron] [link to this post]
 
Hi

Sorry what is wbc?

Regards


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Standard User jaydub
(experienced) Tue 22-Nov-16 08:45:28
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Re: Leaving Sky LLU - Is my only option BT?


[re: synapse321] [link to this post]
 
In reply to a post by synapse321:
Hi

Sorry what is wbc?

Regards

A quick google would give you this:
https://www.btwholesale.com/pages/static/products-se...
Standard User David_W
(knowledge is power) Tue 22-Nov-16 08:55:15
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Re: Leaving Sky LLU - Is my only option BT?


[re: synapse321] [link to this post]
 
In reply to a post by synapse321:
Sorry what is wbc?
WBC is BT Wholesale's ADSL2+ and Fibre service. The vast majority of ISPs can provide service over WBC, though some reserve their best deals for locations served by alternative backhaul providers.



ZeN Unlimited Fibre 2 with native IPv6
thinkbroadband speed test : speedtest.net : thinkbroadband quality monitor IPv4 IPv6
Standard User ukhardy07
(knowledge is power) Tue 22-Nov-16 11:22:38
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Re: Leaving Sky LLU - Is my only option BT?


[re: synapse321] [link to this post]
 
You can go to any provider that will offer you a service at your address.
Standard User synapse321
(newbie) Wed 23-Nov-16 17:44:09
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Re: Leaving Sky LLU - Is my only option BT?


[re: ukhardy07] [link to this post]
 
Can I go directly from SKY BB to Plusnet for example?

Thanks
Standard User jaydub
(experienced) Wed 23-Nov-16 21:23:18
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Re: Leaving Sky LLU - Is my only option BT?


[re: synapse321] [link to this post]
 
Yes, but there is likely to be a BT reconnect charge to move your phone line back onto the BTW network.
Standard User mark90997
(regular) Wed 23-Nov-16 21:42:51
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Re: Leaving Sky LLU - Is my only option BT?


[re: synapse321] [link to this post]
 
I made the move from Sky LLU to plusnet in Feb and was not hit with any charges or issues, it went smoothly.
Standard User ukhardy07
(knowledge is power) Wed 23-Nov-16 22:02:49
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Re: Leaving Sky LLU - Is my only option BT?


[re: synapse321] [link to this post]
 
In reply to a post by synapse321:
Can I go directly from SKY BB to Plusnet for example?

Thanks

Yes why would you not be able to? BT is not the master of the network, nobody forces you to take a service with them! It would not be fair if you had to choose BT would it?

Just make sure you do not ring sky to cancel, if you do it will cause you major issues as sky will terminate your line.

Once sky do this the new provider will not be able to take over the line.

It is now all leading provider led, you ring the new provider e.g. Plusnet and place an order.

As soon as you do this plusnet contact sky on your behalf and notify them they are taking over. sky now will contact you via email text or Letter detailing the costs of you leaving (i.e. If you still have six months left on your contract they'll ask for this).

The new provider takes over your existing line from Sky. Once taken over your new provider contacts the existing provider, in your case Sky and your sky account gets terminated automatically and a final sky bill is sent to you.

New laws mean sky is not legally able to ring you to try and convince you to stay so you should get no hassle.

The new way of doing things means you never need to ring the existing provider and doing so often results in the existing customer service messing everything up as the guys in India often do the wrong thing.
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