User comments on ISPs
  >> Sky Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User hk11
(fountain of knowledge) Wed 07-Dec-16 18:39:15
Print Post

https://ordertracking.sky.com


[link to this post]
 
According to the above URL :-

"There’s a delay with your Sky Broadband & Talk order which we’re working hard to fix. If your installation or activation dates are affected, we'll let you know."

Well I am browsing via my newly activated Sky broadband, so ......

Why do these companies pay good money for software that doesn't do it's job?


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User hk11
(fountain of knowledge) Thu 08-Dec-16 19:20:29
Print Post

Re: https://ordertracking.sky.com


[re: hk11] [link to this post]
 
Message has now changed and tells me my broadband has been activated a couple of days ago. smile

Still saying there is a problem with my phone. frown

"Your Broadband subscription was activated on Tuesday 6 December.
There’s a delay with your Sky Talk order which we’re working hard to fix. If your installation or activation dates are affected, we'll let you know."

How can I have broadband without a phone?


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========

Edited by hk11 (Thu 08-Dec-16 19:25:09)

Standard User 23Prince
(committed) Sat 10-Dec-16 15:45:05
Print Post

Re: https://ordertracking.sky.com


[re: hk11] [link to this post]
 
Transferring from someone else?


Register (or login) on our website and you will not see this ad.

Standard User hk11
(fountain of knowledge) Sat 10-Dec-16 15:48:40
Print Post

Re: https://ordertracking.sky.com


[re: 23Prince] [link to this post]
 
Yep. Been with Plusnet for the last twelve months, but they don't seem interested in customer retension.


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User 23Prince
(committed) Sat 10-Dec-16 16:02:13
Print Post

Re: https://ordertracking.sky.com


[re: hk11] [link to this post]
 
Then you will still have part service on BTW and part on Sky's network if that's the case.

Which would help to explain your question smile

As with most companys, it's all about the new customer only. frown

Your previous ISP list is awesome, I remember pulling my hair out to get on the list of X-Stream and sceaming.net. Never tried any of the others apart from AOL(beta tested the 0800 access). The best years of my internet life brother! smile

Edited by 23Prince (Sat 10-Dec-16 16:03:58)

Standard User hk11
(fountain of knowledge) Sat 10-Dec-16 16:17:40
Print Post

Re: https://ordertracking.sky.com


[re: 23Prince] [link to this post]
 
"Your Broadband subscription was activated on Tuesday 6 December.
Your Sky Talk phone line was activated on Thursday 8 December."

I wonder when they are going to tell me, as they promised? And why?

As, you say companies aren't interested in any but new customers, which is very short sighted but results in my list of former ISPs for one. wink


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User 23Prince
(committed) Sat 10-Dec-16 16:19:46
Print Post

Re: https://ordertracking.sky.com


[re: hk11] [link to this post]
 
I guess it varies from system to system. When I had my main ISP put in the order stayed in the pre activation status for 3 days before it changed. Did not affect the service though.
Standard User hk11
(fountain of knowledge) Sat 10-Dec-16 16:25:32
Print Post

Re: https://ordertracking.sky.com


[re: 23Prince] [link to this post]
 
I've no doubt it is a cockup by Openreach, but that doesn't excuse Sky from letting customers know.

Similar thing happened when I swapped from EE to Plusnet. Plusnet blamed EE and EE blamed Plusnet. My point is broadband relies on an active phone line and when you pay for a package that is what you should get, not half a package!


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User 23Prince
(committed) Sat 10-Dec-16 16:26:58
Print Post

Re: https://ordertracking.sky.com


[re: hk11] [link to this post]
 
I totally agree BUT it could be worse you could have no current phone line to Plusnet at all and therefore no internet, i've seen it happen so many times but it's now why they always do Broadband migration first thesedays
Standard User hk11
(fountain of knowledge) Sat 10-Dec-16 16:31:14
Print Post

Re: https://ordertracking.sky.com


[re: 23Prince] [link to this post]
 
Yep: that is what happened when I moved from EE to Plusnet. frown

They really do need to get their act together as it puts a lot of people off transferring providers!


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to