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Standard User hk11
(fountain of knowledge) Fri 23-Dec-16 21:03:15
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Contacting Sky


[link to this post]
 
Is there any way to contact Sky apart from the phone?

Have tried numerous links that just go round in circles!

There is meant to be a webchat, but it never seems to be available. frown


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User richi
(regular) Sat 24-Dec-16 09:33:23
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Re: Contacting Sky


[re: hk11] [link to this post]
 
In reply to a post by hk11:
There is meant to be a webchat, but it never seems to be available. frown
My experience also. Although I did have a useful chat before my service went live, chat now seems to be perma-unavailable. Occasionally, the Chat button silently appears, but when I click on it, the popup says it's unavailable again. Grrr...

3 km line on THTG: 18.5/1.3 Mb/s with Sky
Standard User 961a
(member) Sat 24-Dec-16 10:16:03
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Re: Contacting Sky


[re: hk11] [link to this post]
 
In reply to a post by hk11:
Is there any way to contact Sky apart from the phone?

Have tried numerous links that just go round in circles!

There is meant to be a webchat, but it never seems to be available. frown


Try a polite email to estenquiries@BSkyB.com


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Standard User hk11
(fountain of knowledge) Sat 24-Dec-16 10:30:12
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Re: Contacting Sky


[re: 961a] [link to this post]
 
Thanks for that.

Don't know why they don't give this out, as it would save a lot of hassle.


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========
Standard User Oliver341
(eat-sleep-adslguide) Sat 24-Dec-16 12:04:14
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Re: Contacting Sky


[re: hk11] [link to this post]
 
That's the email address for the executive support team, unfortunately there's no general customer services email. They used to have some kind of ticket system but unfortunately they only seem to want to deal with broadband enquiries over the phone these days.

Oliver.
Standard User hk11
(fountain of knowledge) Sat 24-Dec-16 13:08:22
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Re: Contacting Sky


[re: Oliver341] [link to this post]
 
At least the phone wait times aren't as long as Plusnet. wink

It never ceases to amaze me how communication companies can't communicate effectively.


Keef- Sheerness Kent UK - Sky via Technicolor TG582N

Previously - EE, New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
===========

Edited by hk11 (Sat 24-Dec-16 13:09:01)

Standard User 961a
(member) Sat 24-Dec-16 14:28:29
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Re: Contacting Sky


[re: Oliver341] [link to this post]
 
Yes. But it works, with a reply usually within a couple of days

Sorry, I gave up being a general customer some years ago after I got sick of waiting on the end of phone lines for all the big companies who never ceased telling me how unusually busy they were, and how important my call was

Now, when I need service unless it is readily available I email the chief exec asking if an assistant can look into my problem. Provided you are polite, it works,and I've never been told to shove off

This is useful

http://www.ceoemail.com/
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