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Standard User synapse321
(learned) Sat 18-Feb-17 18:46:13
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BTOR charge for leaving SKY - how much is the standard exit


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Hi

I understand if you leave BTOR's adsl service they charge your ISP which is passed onto the customer.

Does anyone know what the up to date charge is?

Regards
Standard User Kr1s69
(knowledge is power) Sat 18-Feb-17 18:56:39
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: synapse321] [link to this post]
 
I think it's £31 but the actual charge given to you is up to Sky, so knowing what openreach charge will just give you an indication of the charge - Sky can charge more or less than this.

I guess you're cancelling broadband or switching to Virgin cable?

Kris

BT Infinity
Ashington (Northumberland) Exchange
Standard User synapse321
(learned) Sat 18-Feb-17 19:56:05
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: Kr1s69] [link to this post]
 
I spoke to SKY in retentions chat but the agent quit it as soon as I asked the question in online chat.

I then decided to speak to billing on the phone (Agent Alison in Leeds) who said she has never ever heard a charge being placed on a total cease by BTOR which is passed onto the customer.

Any clues?


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Standard User synapse321
(learned) Sat 18-Feb-17 20:14:25
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: synapse321] [link to this post]
 
Does someone have the email address for SKY for me to send a copy of the call recording to them
denying this termination fee?

Thanks
Standard User Fastman2
(experienced) Sat 18-Feb-17 22:15:13
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: synapse321] [link to this post]
 
seems very strange how long is your contract for
Standard User synapse321
(learned) Sun 19-Feb-17 09:00:17
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: Fastman2] [link to this post]
 
Been out of contract for at least 6 months
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 20-Feb-17 21:43:54
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: synapse321] [link to this post]
 
According to https://www.sky.com/help/articles/charges-for-ending... early leavers are not charged one, so why should you be?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User synapse321
(learned) Tue 21-Feb-17 16:23:49
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: XRaySpeX] [link to this post]
 
You are quite correct.

Just had it confirmed by the Executive's Office sky do not charge the £31.00 termination fee

Regards
Standard User ehteam
(experienced) Wed 22-Feb-17 13:06:47
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: synapse321] [link to this post]
 
I think this charge also applies if you move broadband by a cease and re-provide rather than migration.

This almost happened to me inadvertently.

I moved to Sky ADSL just over a year ago and scrupulously followed the Gaining Provider Led (gpl) migration. Post Office landline got notified but Eclipse (ADSL broadband) claim they didn't so when I was live with Sky, Eclipse started a cease which included that fee. I wasn't having that. It's not up to a consumer to get the system to work, plus they were incorrectly charging VAT on a cessation of service charge. I asked for a deadlock letter to start the countdown for escalating to arbitration. They then decided to waive all charges as goodwill. Wasn't impressed after being a customer 13 years ... rant over.

Paul

Edited by ehteam (Wed 22-Feb-17 13:07:34)

Standard User Kr1s69
(knowledge is power) Wed 22-Feb-17 17:22:07
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Re: BTOR charge for leaving SKY - how much is the standard e


[re: ehteam] [link to this post]
 
The charge does apply on a cease and reprovide, but as noted it's a charge between BTOR and the ISP. Whether this is passed on to the customer is up to each individual ISP's terms.

Kris

BT Infinity
Ashington (Northumberland) Exchange
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