When I first joined Sky Fibre, (on an 40/20), profile over 3 months ago the broadband connection was really fast and snappy: I was getting a rock solid connection of almost 38mbps and the speed profile in the Sky Q router was 40/10.
At the present time the Sky Q router shows that the speed profile is capped at around 34mbps down and 8 mbps up. - (I have left it alone, it has been that way for over 6 weeks and the most that I get is just over 32mbps with a far less snappy connection than it was when I first joined Sky).
When I first joined Sky Fibre the BTW Performance Test did work fully and the second stage, (ie. the phone number stage), of the BTW Performance Test indicated that the Openreach IP profile for my line was 56mbps.
In between times I had quite a few issues with the TV side of Sky Q and I needed to reset the Sky Q router a few times, (especially when I contacted Sky online support as the line speed kept dropping and it automatically reset the router), which may have messed up my connection. - That said, when I contact Sky Technical Support and I ask them to carry out an IP profile reset of my line as if I was a new customer they said that it is not possible as it is controlled by BT/Openreach.
However, when I try the second stage, (ie. the phone number stage), of the BTW Performance Test find that I am blocked from finding out the IP Profile of my line is and I receive the message:
"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
Sky tell me that they do not have any equipment for my Fibre Line: the say that it is all down to Openreach, Sky say that they are not capping my connection; that it is all down to Openreach and they are unwilling to ask Openreach to carry out an IP Reset as if I was a new customer which seems to leave me stuck as I am until I leave them.
Previously when I phoned 17070 I had an Openreach Option of numbers to press and now when I phone 17070 I get a Sky American type voice and not the Openreach voice option that were previously there. - If Sky have nothing to do with it why is that the case. (It is a Sky phone and broadband service).
Sky say that they do not cap the speeds and that they have nothing to do with the operation of my line but the BTW Performance Test indicates that the information is being limited by my ISP.
What's going on ?
PS. One a partially separate issue; Openreach are rubbish and the broadband system in the UK is a joke. (Other countries in Europe get FTTP while the cretins in Westminster, (we are leaving Europe when we should have closed Westminster instead), still allow Openreach to control most of the broadband in the UK and will not allow other ISP's direct access to what should be a Nationalised Phone/Cable Network.