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Standard User supremetwo
(member) Thu 09-Nov-17 14:39:52
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Re: Flaky Sky fibre unlimited.


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
As the message is coming up, and you are in the master as mentioned, call sky and get an engineer visiting. You should never be getting these drops.

Try out the TEST socket before ringing Sky, as a final step.

The connection has been stable from mid-October to early November.

Rang them this morning and Sky are saying there was an issue, presumably at their end, but the particular call centre person was unable to provide details as to what it was and whether or not it is ongoing.

They suggest a hard re-set of the router for now, but I don't think that will help at all.

O2 Standard April 2009 - November 2013
Now Sky Broadband Unlimited
Unlimited Sky fibre from October 2017
Standard User ukhardy07
(knowledge is power) Thu 09-Nov-17 15:46:17
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Re: Flaky Sky fibre unlimited.


[re: supremetwo] [link to this post]
 
If it drops again give them another call. Do you have any fuzziness or noise on your landline?
Standard User supremetwo
(member) Thu 09-Nov-17 16:04:01
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Re: Flaky Sky fibre unlimited.


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
If it drops again give them another call. Do you have any fuzziness or noise on your landline?
No noise that I can hear on the voice line.
17070 voice test says fine.

O2 Standard April 2009 - November 2013
Now Sky Broadband Unlimited
Unlimited Sky fibre from October 2017


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Standard User ukhardy07
(knowledge is power) Thu 09-Nov-17 16:18:17
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Re: Flaky Sky fibre unlimited.


[re: supremetwo] [link to this post]
 
Ok stick to reporting as internet issue, they should resolve it soon enough.

First steps they usually replace the router as standard, so I would expect that.
Standard User supremetwo
(member) Sat 18-Nov-17 13:04:27
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Re: Flaky Sky fibre unlimited.


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Ok stick to reporting as internet issue, they should resolve it soon enough.

First steps they usually replace the router as standard, so I would expect that.

Drops continued and a new router arrived yesterday.

Seems better so far.

O2 Standard April 2009 - November 2013
Now Sky Broadband Unlimited
Unlimited Sky fibre from October 2017

Edited by supremetwo (Sat 18-Nov-17 13:05:58)

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