do a google, you will find a NOC contact email address, they dont reply, as they not supposed to deal with end user complaints, but I have used it twice, and problem both times was fixed within an hour.
Try not to word it as you a customer tho, just report a routing problem with consistent packetloss between 2 end points, and supply a mtr for both directions.
These type of problems reported via tech support is head scratching at best, its outside their script.
Of course you need to do a bit of your own testing first to determine the problem is within sky's control.
Edited by Chrysalis (Mon 19-Mar-18 16:31:15)